Cox Store

Reviews

• MG

  Marc Greenberg

  5 days ago
  1.0
  Terrible service. I've been on the phone for almost an hour trying to cancel my account because I am moving. I don't recommend anyone use them. Please go use Verizon or another service provider. It should be illegal to make it impossible to cancel without speaking to someone online. When I try to use the chat, they don't connect me to a real person. It's only AI, and AI cannot cancel my account. 0 out of 5 stars, terrible service. The place should be shut down.
• IS

  Ian Stillman

  Aug 15, 2026
  1.0
  Rude long wait to return equipment.
• UU

  Urbina Ulloa

  Aug 14, 2026
  1.0
  Initial setup had setbacks, service wasn’t super reliable, then transferring to another apartment in the same building really proved difficult and even more time consuming trying to cancel services. This review isn’t necessarily this particular store, rather Cox in general. My apartment building has Cox wired throughout which means I shouldn’t have ever needed a technician yet I was offered one for initial setup regardless and there’s charges for using a tech. Setting up service is hard because the system doesn’t have the apartment numbers coded correctly which used up a lot my time having to be on the phone with Cox personnel to figure it out. When I transferred apartments in the same building, it really sent me looking for an alternative provider as is my suggestion to anyone considering Cox! I spent time on the phone with Cox to find my “unit” in their system that “didn’t exist” then found my unit but also waited a bit for the previous tenant to disconnect their service so I could establish mine. It was supposed to be an easy transfer but spent more time on the phone trying every auxiliary port and waiting through “system checks” to ultimately schedule for a tech to figure it out. I waited around all day and when I finally received a message a few minutes til 5pm that I was next in the queue, I waited outside my building and quickly received another text saying, “hey we understand things happen, sorry we missed you” because the tech supposedly called me with no answer. Bruh, sounds to me like you felt done for the day and disrespected my time. The next possible date for a tech was during my work hours so switched. I was able to get ATT much sooner, cheaper, and was super easy to set up. By the way, I still haven’t been successfully able to cancel my services with Cox and have spent way more time than I should trying to cancel and return the equipment. Just my experience. Hope yours is better but I don’t recommend the risk.
• BB

  Bryan

  Aug 5, 2026
  1.0
  If you have a portal where you want people to sign into to have them get in line. INDICATE that. Have a sign where it tells people to sign in. With no sign, people just walk up to the counters and slows down the staff even more when people just feel like they can walk up to the counter and be helped. People aren't just sitting around like the DMV just because. Simple signage is not that hard.
• AT

  Andy Taylor-Logan

  Jul 11, 2026
  5.0
  I've been a customer at this location for three years after moving to the area. I have my phone, WiFi and cable TV with them and couldn't be happier. I recently purchased a new phone and did something to it that I couldn't figure out. Yesterday I went to the store to ask them to take a look at it the agent Reinaldo was absolutely fantastic I explained the problem to him and he then took it the lady that corrected my phone. I'm just so thankful for their assistance and excellent Customer Service. Thanks to all of you. .