SEPHORA

Reviews

• EE

  emma

  May 8, 2026
  2.0
  awful costumer service, the ginger older lady employee ruined my shopping experience by being super rude.
• JF

  Jordan Fitzpatrick

  Apr 29, 2026
  5.0
  Very helpful staff
• JK

  Jasleen Kaur

  Apr 21, 2026
  5.0
  I had such a brilliant experience with Alisha ❤️She is too kind and very informative about the skincare and makeup. Probably would be my best experience so far in Sephora because of her✌️ . Would come back for sure.
• FK

  faiza khalid

  Mar 10, 2026
  1.0
  I had a very disappointing experience at Sephora today with a supervisor named Ashley. I had recently purchased several makeup items and went back to return just one item from that purchase. It was a couple of days past the 30-day return policy, which I completely understand. However, in the past, even when I was slightly over the 30 days, Sephora has sometimes offered a gift card instead. What really upset me was not the policy itself, but the way Ashley spoke to me. Instead of calmly explaining the return policy, she spoke to me in a very loud and rude tone. She kept saying that the product was used and that it wouldn’t be beneficial for them because it would just end up going in the garbage. She opened the product and checked it right in front of me, and it was clearly not used at all. The product was completely unused. Even aside from that, Sephora’s return policy usually allows returns even if a product has been slightly used. But instead of focusing on explaining the actual return window policy, she kept repeating that it would go in the garbage, almost as if she was trying to blame me. The way she spoke felt very disrespectful and unnecessary. I was calm the entire time and never raised my voice, so I don’t understand why she felt the need to be loud and rude. I have visited several Sephora locations in Toronto and Mississauga before, and I have never experienced anything like this. I have never seen any sales representative, supervisor,or a manager treat a customer this way. After leaving the store, I called Sephora customer service and explained the situation. Over the phone, they were very polite and professional. They apologized for Ashley’s behavior even though they were not directly responsible for what happened in the store, which I appreciated. They also helped resolve the issue, and I did receive my refund. They filed the complaint and mentioned that it would be sent to the senior manager at that location. I was told that I should hear back from regarding my complaint within three days, and I truly hope they follow up. While I appreciate the support and apology from the customer service team, the in-store experience itself was very unpleasant and disappointing. I truly hope this feedback is taken seriously so that no other customer has to go through an interaction like this. If this is how Ashley communicates with customers, she would really benefit from additional customer service training.
• SS

  Shelly Singh

  Mar 7, 2026
  5.0
  I was in the store in the evening time and super confused about a certain product. Sadie helped me alot and made i sure i was given the proper information about the product even when they were fully packed with customers. Excellent service and a true girl's girl miss Sadie.

Frequently Asked Questions About SEPHORA