Poor customer service. I will NEVER shoP at David Yurman again. Went in to purchase/order a $30k Jade High Jewelry bracket and was ignored by staff. The heavy-set Hispanic greeting customer barely acknowledged me and then told me that someone would be with me shortly. Besides stands and waiting other customers came in after me and were greeted and served. When I brought this to the attention of the store manager- he seemed to dismiss my concerns.
Never have I been treated so poorly and I have spent thousands of dollars at this boutique. Never again. If looking for quality high end jewelry- go Cartier or Tiffany’s. Also recommend John Hardy jewelry for better quality and better designs.
JB
John Bowers
Jun 12, 2026
Rickytic quick on battery replace. Friendly folks, I like them.
JO
Jessica Obert
May 6, 2026
My husband purchased a cable bracelet for me for my first Mother’s Day. He said he felt unwelcome when he went to go pick up his order in store. The associate did not offer to put the bracelet in a gift box and only handed him the bracelet in the suede pouch. He had to ask for a bag? Yikes for a luxury brand. Not a good first impression, especially for the price tag.
PA
Pamela Adelman
Apr 28, 2026
Always a pleasant experience when visiting the store. Helpful sales associates.
CN
Constance Pt Nguyen
Apr 12, 2026
Miranda and I had such a wonderful experience at David Yurman in Tysons Galleria, and it was all thanks to Rebecca. She was absolutely fantastic to work with!
From the moment I walked in, Rebecca was incredibly helpful and patient. She has a great eye for detail and helped me find the perfect pieces that look stunning together.
Her expertise made the entire selection process effortless and enjoyable—she truly understands how to provide a high-end, personalized shopping experience.
If you’re looking for someone who is knowledgeable, professional, and genuinely cares about helping you find something you'll love, definitely ask for Rebecca. I couldn't be happier with my new jewelry!