Phew, the importance of hiring the correct staff 😮💨. I give this store a year before it closes. You can walk a few more steps and buy the exact same things but with fantastic customer service at other stores. The staff here is scary terrible 😬
I don’t even know why they have a phone number they never answer I can get a hold of the Chanel on Rodeo Drive quicker than I can with them. This is absolutely ridiculous.
GA
Geremias Abarca
Mar 12, 2026
Me encanta sus perfumenes
FW
felicia watson
Dec 22, 2025
Fabulous service and very courteous
I tend to shop online more nowadays, but what I wanted was sold out so I went to the store.
I went in to look for my item and Evelyn was the one that helped me. She was very attentive, helpful, and knowledgeable about the different products. She was also very no pressure, which I always appreciate because I dislike feeling like I'm obligated to make a purchase. She definitely made the shopping experience fun for me and my daughter.
While we were there, I also noticed several people come in, and Evelyn made sure to welcome and acknowledge them as well.
She made my daughter's day when she gave her a little Chanel shopping bag with a perfume and lip color treatment sample.