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Dayvin Martinez
2 days ago
I had a wonderful experience at this botique. Ive been to the dallas botique as well, however they were not as interactive or friendly as Casey was here. He checked in on me consistently and was engaged in our conversation. Once I selected the fragrance I wanted to purchase, Casey offered me a water while I waited. He even gave me a couple more samples than I had asked for, which was very much appreciated!
I expected much better from a Dior boutique. The customer service was unprofessional, and the staff seemed uninterested in assisting customers. Instead of making me feel welcome, their attitude made me feel like I was an inconvenience.
I can certainly afford to shop here, but I refuse to spend my money where customers are not valued or respected. Luxury is not just about the products—it’s about the experience, and this store failed to deliver. I will take my business elsewhere.
Brandon provided an exceptional shopping experience at Dior. He was incredibly knowledgeable, attentive, and selected exactly what I was looking for. This was my first Dior purchase in the United States, as I typically prefer shopping overseas because I’ve found the customer service to be more personalized. Brandon completely changed that perception. He made the experience feel special from start to finish and truly delivered the level of service I expect from Dior. I look forward to shopping with him again and highly recommend asking for Brandon if you’re visiting the boutique!
I’ve been shopping luxury brands my entire life, but I’ve never been treated the way I was at this Dior store.
I stopped by to purchase a belt and was browsing the selection. A sales associate named Jasmine introduced herself and asked if I needed assistance. I thanked her and politely explained that I preferred to look around on my own and take my time deciding. In fact, I was seriously considering purchasing two belts.
Unfortunately, despite repeatedly telling her that I wanted to browse independently, she continued to interrupt every few minutes asking if she could help. I understand that customer service is important, but there is a difference between being attentive and being overly persistent.
What should have been an enjoyable luxury shopping experience became uncomfortable and frustrating. Instead of feeling welcomed, I felt pressured. After multiple interruptions, I put everything back and walked out without making a purchase.
A luxury shopping experience should allow customers to browse comfortably and make decisions at their own pace. Sadly, that was not my experience. I will not be returning to this location, and I hope management provides better training on respecting customers’ personal space and shopping preferences.
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Steve Payne
May 21, 2026
Super helpful staff with gorgeous handbags, shoes and accessories!