CHANEL

评价

• AA

  Amna Asad

  3 days ago
  1.0
  I’ve been a loyal Chanel customer and have purchased quite a few pieces from the brand, so I’m unfortunately very disappointed by my experiences at the Highland Park Chanel location. Barbara and Jill have consistently been unresponsive, and when they do interact, their demeanor often comes across as rude, dismissive, and judgmental. Luxury shopping should feel welcoming and enjoyable, but the interactions I’ve had at this location have often made me feel uncomfortable and unwelcome. What makes it especially frustrating is that I’m already a customer who genuinely loves and purchases Chanel products. I’m not expecting special treatment, just basic courtesy, professionalism, and respectful customer service. Unfortunately, the experience with these associates has been some of the worst customer service I’ve encountered in luxury retail. Chanel is an incredible brand, but the way customers are treated can have a huge impact on whether they want to continue shopping with a particular boutique. I hope management takes this feedback seriously, because customers should not have to feel judged or ignored when walking into a Chanel boutique.
• KC

  Kad Clem

  Aug 14, 2026
  1.0
  Honestly, the worst Chanel location I’ve ever been to. Andrea’s attitude was so snarky and unpleasant, and she spoke to me like I wasn’t allowed to change my mind about something. The whole interaction was awkward and uncomfortable. I’ve never had an experience like that at Chanel before. I definitely wouldn’t recommend this location.
• EW

  Enliven You Aesthetics & Wellness

  Jun 22, 2026
  5.0
  Trinh was excellent and provided amazing customer service.
• GL

  Grace Lee

  Jun 14, 2026
  5.0
  I was a little nervous after reading some of the negative reviews, but my experience at this location was quite positive. Everyone I interacted with was friendly and welcoming. While the service wasn't necessarily above and beyond, the staff was courteous and professional, and I had no issues during my visit. Overall, it was a pleasant experience, and I’ll definitely be back for future purchases!
• SM

  Steve Molina

  Jun 3, 2026
  1.0
  I purchased a pair of shoe in March 2026. Unfortunately I could barely walk 20 steps before they kept slipping off my feet and became impossible to ware properly. Since the shoes were clearly not functional, I went back to the boutique seeking after-sales assistance on April 30th. The sales associate who first assisted me was extremely dismissive and immediately told me in a very firm tone, that the shoes could not be returned or exchanged since you have already used it . I responded " I like the shoes, and I am not asking for a refund or an exchange, I just need to you to help me fix the issue so I can actually wear them. it is luxury band, I sent $1500 and can't use it now" Instead of offering a solution, she continued to show an unwilling attitude toward helping. Frustrated, I said" This is a luxury brand, I only use it less than 10 hours, Do you not provide after-sales service? I 'd like to speak with the store manager. Only after i became visibly upset did she bring another employee to assist me. Eventually I was told that the shoes could be sent for repair, and that it would take one month. They assured me they would contact me when the repair was completed. one month later having heard nothing, I called customer service. I was informed that there was no record of my case in their system, but I was promised that someone would contact me with 24 hours I waited 3 days and received no response. I called customer service again and was told that someone would contact me within 48 hours. After 48 hours, instead of a phone call, I received a text message stating that the repair would require an additional 2 weeks. I once sent a luxury watch to Europe for servicing , and the entire process took less than 1 month. yet I am now being told that repairing a pair of shoes locally in Dallas will take more than seven weeks. The extended delay, combined with the lack of communication and the apparent absence of any record of my case, has made this experience particularly frustrating. This is not the level of service one would expect from a luxury brand