CHANEL

评价

• MR

  marco rivera

  Sep 24, 2026
  1.0
  I had a really bad experience with Maria the manager she’s really bad a resolving problems so my wife has been a really great customer we have purchase many many bags spent a lot of money we have never return or exchange any bags except this time that my wife purchase this bag and the material is velvet wich is really bad cause as soon as you touch it leaves a mark and my wife she didn’t like that we wanted to exchange but Maria the manager didn’t even try she has no empathy she’s like a robot and only thing she says it’s the company’s policy not even try to clean it or did something about it even the valet parking knows about her cause a lot of people complain on her Maria they said she has no empathy for nobody and I totally agree please stay away from her
• TL

  Tóxicas LLC

  Sep 24, 2026
  1.0
  Soy un Latina amante de chanel y maria es una racista bueno hasta el valet parking a escuchado los malos comentarios de ella hacia otros clientes es increíble que una marca tan prestigiosa tenga personal como ella he gastado demasido dinero jamas he echo una devolución quize regresar una bolsa q comore hace 2 semana por la mala calidad de la piel se ve sucia ella no quizo ni limpirala ni darme una solucion estoy tan decepcionada 😞 una bolsa de mas de $8,000 es ridiculo pero mas impotencia una manager de esa calidad humana
• JE

  Julia Epstein

  Sep 4, 2026
  5.0
  As someone who loves the brand - the Dallas store is my favorite. The staff gives great style advice - especially Korey! We love Korey. He’s one of the best sales associates we have ever had. He knows what I like and is great at helping pick items out that fit my style. The store is run very well by management too. Not only is it my favorite brand but this store makes me love it even more because of the staff. It’s also very pretty inside ever since it expanded to 2 stories!
• AA

  Amna Asad

  Aug 27, 2026
  1.0
  I’ve been a loyal Chanel customer and have purchased quite a few pieces from the brand, so I’m unfortunately very disappointed by my experiences at the Highland Park Chanel location. Barbara and Jill have consistently been unresponsive, and when they do interact, their demeanor often comes across as rude, dismissive, and judgmental. Luxury shopping should feel welcoming and enjoyable, but the interactions I’ve had at this location have often made me feel uncomfortable and unwelcome. What makes it especially frustrating is that I’m already a customer who genuinely loves and purchases Chanel products. I’m not expecting special treatment, just basic courtesy, professionalism, and respectful customer service. Unfortunately, the experience with these associates has been some of the worst customer service I’ve encountered in luxury retail. Chanel is an incredible brand, but the way customers are treated can have a huge impact on whether they want to continue shopping with a particular boutique. I hope management takes this feedback seriously, because customers should not have to feel judged or ignored when walking into a Chanel boutique.
• KC

  Kad Clem

  Aug 14, 2026
  1.0
  Honestly, the worst Chanel location I’ve ever been to. Andrea’s attitude was so snarky and unpleasant, and she spoke to me like I wasn’t allowed to change my mind about something. The whole interaction was awkward and uncomfortable. I’ve never had an experience like that at Chanel before. I definitely wouldn’t recommend this location.