西沙芬莫奥皇冠假日酒店

评价

• KK

  Ken

  4 days ago
  5.0
  Nice location and very cly
• SH

  Sarah Honig

  Oct 4, 2026
  2.0
  After almost 10 hours of driving, all I wanted was to order room service and relax. Unfortunately, within the first hour of arriving, I had already uncovered several issues. The phone in my room did not work at all. When I finally reached the front desk with my cell phone, I was very abruptly put on hold for about 6 minutes before I could even ask to be transferred to dining. During those few minutes on hold, the kitchen was nearing closing time - 10PM. By the time I was finally transferred, it was like 9:59 PM and I was told the restaurant was closed, everyone had already left, and I couldn't order food. When I explained to the front desk employee that I was concerned & disappointed that being left on hold for that long would cause me to miss room service, his response was, “It was only 5 minutes.” I found that dismissive considering those five minutes were quite literally the difference between being able to order dinner and not being able to order at all. Had I simply been transferred when I called instead of being abruptly put on hold immediately, I likely would have been able to place my order before closing. Also, the issue about my phone in my hotel room not working was not even acknowledged or resolved. The nonfunctioning room phone also raised a safety concern, since I had no working in-room way to contact the front desk, hotel services, or potentially seek immediate on-site assistance in an emergency. The room also had a strong, musty, dated smell, a concerning long line/crack across the ceiling, extremely poor soundproofing, and a TV that was not working. When I turned the TV on, the screen had a message that said "cannot connect to the server" along with error codes. Overall, there were far too many service issues & concerns that surfaced within my very first hour at the hotel. As someone who travels a lot & stays in many hotels - I wouldn't recommend this property.
• KR

  Krista Allen R

  Sep 22, 2026
  5.0
  ★★★★★ Crowne Plaza Suffern Stepped Up When Our VRBO Was Cancelled Four Days Before My Daughter’s Wedding There are times when exceptional customer service means much more than simply having a pleasant hotel stay. For our family, the Crowne Plaza in Suffern, NY truly saved the day just four days before my daughter’s wedding. Months earlier, my daughter had reserved and paid for a house through VRBO with eskp specifically to accommodate her wedding party. It was to provide lodging as well as a place for the bridal party to gather and get ready, have their hair and makeup done, meet with the photographers, and take indoor and outdoor photographs.Then, four days before the wedding, the owner cancelled the reservation. In his email to us, he explained that they had a long-term rental and told us our money would be refunded in 4–5 business days. The emotional distress this caused my daughter was tremendous. Months of planning had gone into this weekend, and suddenly she had no accommodations for her bridal party, no place for everyone to get ready, and the money she had already paid would not even be returned immediately. At a time when she should have been excited about her upcoming wedding, she was instead faced with finding an alternative at virtually the last minute. That is when I thought of the Crowne Plaza in Suffern. I had stayed there before and knew they hosted weddings, so I called and explained what had happened. We were able to secure two adjoining hotel rooms, and the person I spoke with suggested contacting the hotel directly because they might also have a dressing room that we could use for the wedding party. We went to the hotel in person and met Yvon, who was incredibly helpful. Yvon took the time to show us around, explain our options, and direct us toward a solution. We returned the following day and worked with Cameron, who helped us secure the Airmont Bridal Room. It was exactly what we needed. The bridal room had mirrors, a bathroom, tables, chairs, coffee, and plenty of room for the wedding party to prepare. Together with the two adjoining hotel rooms, we had space for the bridal party, hair and makeup, photographers, dresses, and everything else that goes into getting everyone ready on a wedding day. Then came another wonderful surprise: the Crowne Plaza allowed us to take photographs throughout the property. The beautifully manicured grounds were absolutely gorgeous and provided wonderful settings for both indoor and outdoor wedding photographs. Instead of scrambling to make do with something at the last minute, my daughter ended up with beautiful surroundings and photographs that will always be part of her wedding memories. The price was also a very good value, but the thing our family will remember most is the extraordinary customer service. Yvon, Cameron, and the Crowne Plaza Suffern team did not create our problem, but they went out of their way to help solve it. That is what genuine hospitality and customer service look like. Our heartfelt thanks to Yvon, Cameron, and everyone at the Crowne Plaza in Suffern, NY who helped us. You took what had become an extremely upsetting situation for my daughter and helped turn it into a beautiful wedding experience. We will not forget what you did for our family.
• DQ

  Daniel Quitério

  Sep 21, 2026
  2.0
  Everything was great until the final night, when a false fire alarm at 4am forced the entire hotel to evacuate outside into the rain for 20-30 minutes. If it were a real emergency, that would be one thing, but the fact that it wasn't and there was no acknowledgement or apology whatsoever from the staff is what I found the most concerning. My sister later looked at reviews and found that apparently this is just a thing that happens at this particular hotel. Why it hasn't been fixed yet is beyond me, but knowing this is an issue, there should have been some communications plan for when and if it were to happen again. There certainly was no communication and no attempt at making things right (not even extra IHG rewards points for members, which would have cost the hotel nothing). Given that my absolute top priority when staying at a hotel is a good night's sleep, I can't in good conscience recommend this hotel to anyone else. (I felt particularly bad for the wedding party that was getting married at the hotel that next day!) Even after this review, if you do decide to stay here, request a room on the second or third floor NOT facing the lobby. The lobby is massive and there are many rooms that overlook it. Family members who stayed in these rooms all complained about the late-night noise coming from the area and the bar located in the lobby. There are posted quiet hours, but they clearly are not enforced. Finally, I had breakfast one day. Despite a buffet and menu items listed outside the restaurant and on the hotel's website, we were not given an option to purchase any menu items. Our breakfast was treated as the buffet by default, which was fine, but also confusing. Why list menu items and then not be able to order them??
• HH

  HappyTherapist

  Sep 17, 2026
  5.0
  Great staffs and great services. My friends and family had a wonder stay at this establishment.