Van Cleef & Arpels (New York - Fifth Avenue)

评价

• MH

  Mason Horn

  5 days ago
  5.0
  Had a wonderful experience here, with great customer service.
• FF

  fourdoorinthehouse

  Aug 28, 2026
  5.0
  The Best
• EZ

  Eavin Z

  Aug 6, 2026
  1.0
  更换一批销售可能营业额会有提升，表面看专业，实际傲慢，无礼，我更喜欢把钱花在其他品牌，他们比你们优秀非常多。也更比你们有礼貌。
• HH

  Happy

  Aug 3, 2026
  5.0
  The team here gave us a excellent experience. Every point of team interaction was great. The lady who helped with re insert those posts, was so relaxing to talk to & helped me with information like ring sizing. Security at door was Very Nice & sometimes I feel stressed first walking in but he was great. They guy that helped me look at a few pieces of jewelry was also very professional & I can't wait to find something special.
• AG

  Andy G

  Jul 21, 2026
  1.0
  This was my first time visiting the Van Cleef & Arpels boutique on Fifth Avenue, as I was looking for a bracelet. I was warmly welcomed as soon as I walked by security guard, and the host smiled, which made for a great first impression. Unfortunately, my experience with the sales advisor was completely different. After I explained what I was looking for, she simply said, “I’ll wait for you while you browse,” remained seated, and only got up later to retrieve a couple of pieces. I went upstairs to continue looking around, and when I came back downstairs, she had only brought the exact two bracelets I had pointed out myself. There were no additional suggestions or alternatives. I mentioned that I love rose gold, yet she never showed me matching rings, earrings, or any complementary pieces. There was no effort to build a conversation, learn my preferences, or even ask my name. The entire interaction felt impersonal and uninterested. Sadly, I didn’t feel appreciated as a customer and she made me feel uncomfortable. Based on my experience, I would not recommend this location. If you’re looking for exceptional service that matches the brand’s reputation, you may want to visit another boutique.