Tiffany & Co. - The Landmark

评价

• DB

  Doerte Brinker-Helmke

  Oct 4, 2026
  2.0
  Es sollte der krönende Abschluss eines NYC Trips mit unserer Tochter sein - leider ging das wegen der unfassbar gelangweilten, unmotivierten Verkäuferin komplett nach hinten los. Ja - wir kennen die Preise, ja wir sahen aus so wie man als Tourist nach mehreren Stunden in NYC eben aussieht, ja, wir wollten eine Kleinigkeit, wir wollten aber auch das Erlebnis für unsere Tochter, in genau diesem Geschäft einzukaufen und eine lebenslange Erinnerung zu schaffen. Die hat sie jetzt auch... leider negativ. Wir fragten nach einem Armband, genau dieses Armband wurde uns gezeigt. Wir fragten nach anderen Optionen - leider nichts - ich hätte erwartet: es werden mehrere Armbänder präsentiert, man kann sie mal anprobieren, es wird einem Lust auf mehr gemacht (z.B. wären evtl auch zusätzlich Ohrringe in Frage gekommen) - aber einfach nur - nichts. Sehr sehr schade... der Laden an sich ist toll und alle waren sehr freundlich - bis auf eben ausgerechnet unsere Verkäuferin.
• GK

  Gretchen Kromer

  Sep 30, 2026
  2.0
  I purchased a necklace by phone and was looking forward to my first visit to the famous Landmark store. The building is beautiful but my experience was less than magical. When I purchased the necklace, I told the representative what day and about what time I would visit the store. Apparently nobody at the store got the message. The first thing I noticed was a large number of smartly dressed people standing around, apparently waiting to answer questions. Customer service, by contrast, seemed to be starved of staff. There was one woman behind a desk with occasional help from other people. The wait was at least 20 minutes. I had to ask for a place to sit down and try on the necklace, then ask for the box and wrapping that we're supposed to come with it. As a customer in the famous Tiffany store, I had expected more personal attention. Probably wouldn't go back.
• SS

  Soyoung Shin

  Sep 24, 2026
  5.0
  My husband and I came here for my birthday, and we had such a lovely experience. It’s definitely the most beautiful Tiffany store I’ve ever been to. Ella-Grace was incredibly kind and professional. She was warm and attentive, and I could really feel her passion and love for Tiffany. She made our visit feel very special. The value of a luxury brand comes not only from the quality of its products, but also from the special experience it gives its customers. And that’s exactly what I felt here! I’ll definitely come back the next time I’m in New York! “Nothing bad could happen to you at Tiffany’s.” 💙
• HS

  Hannah Stuart

  Sep 16, 2026
  5.0
  I don't normally leave reviews, but I had to after the amazing experience I had at Tiffany & Co. Landmark during my trip to NYC. It was truly an incredible experience, and every person I met was so kind and provided such incredible customer service. It was such a great experience that I even had to grab the names of the employees who helped me so I could give them a shoutout here. Thank you, Jamie, Natalia, and Branden! I love looking at jewelry and grew up with my mom being a huge fan of Tiffany & Co., so I knew I had to visit the Landmark store while I was in New York. As I was browsing the different pieces, Jamie Schmitz noticed me looking around and encouraged me to pick a piece to try on. Jamie told me how incredibly different it is to see a piece versus actually holding and wearing it. I chose a bracelet to try on, and it truly did elevate the experience from simply looking at the piece. Shortly afterward, I found out the bracelet was $27,000! I felt so honored to have been able to try it on, and I hope one day I can come back and explore pieces to purchase. Jamie also informed me about the Elsa Peretti collection and her incredible success and history with Tiffany, which was fascinating to learn about. I then went to another floor and met Natalia Strelchenko. My mom had sent me a piece that she wanted me to try on, and Natalia was so kind in grabbing it for me and helping me try it on. While getting to experience the piece, I also got to hear more about Natalia's story and her family in Ukraine. She gave me some incredible advice as a young woman about to enter my full-time career. Although our conversation wasn't primarily jewelry-related, I loved how genuine she was and how much time she took to talk with me and share her advice. Finally, I made it to one of the top floors, where Branden Garcia helped me as I browsed the iconic high jewelry pieces. He was incredibly kind and personable, showing me different pieces, telling me about them, and asking about my trip. Overall, every person I encountered at the Tiffany & Co. Landmark store was incredibly kind and provided genuinely exceptional customer service. Although I was clearly a young woman who likely couldn't afford the jewelry I was looking at, every representative treated me just like anyone else. They took the time to tell me about the pieces, share their knowledge and stories, and make me feel welcome. That is what made my visit so special. I went in simply wanting to look at some beautiful jewelry, but I left with an experience I'll genuinely remember. I will definitely be back someday! Thank you again, Jamie, Natalia, and Branden! You each made my visit so memorable.
• A

  Екатерина Асмус

  Sep 16, 2026
  3.0
  Very disappointing experience at Tiffany’s Fifth Avenue flagship. I came specifically to buy a birthday gift for my daughter. When you shop at an iconic luxury flagship like Tiffany & Co., you expect not VIP treatment, but at least attention, care, and thoughtful presentation. Unfortunately, the experience was surprisingly indifferent from the beginning. Customers were walking around the department, but for quite a long time there was no staff member available to assist us. Once someone finally appeared, the purchase and wrapping process was also unnecessarily slow. I specifically told the associate that this was a birthday gift for my daughter and asked whether Tiffany offered any special birthday or gift option. She said yes and offered what she called a “gift card.” Later, when we opened the bag to present the gift, we found several empty envelopes. Separately, loose in the bag, were tiny pieces of cardstock, about half the size of a palm, looking more like perfume-testing papers than birthday cards. Nothing was inside the envelopes, and nobody had explained what these little pieces of paper were supposed to be. My daughter and I genuinely couldn’t figure it out. Only afterward did I realize that apparently one of them was the “gift card.” It would have taken ten seconds to put the card into an envelope and explain what it was. Such a tiny detail — but attention to details is precisely what one expects from Tiffany. I wasn’t expecting anything extravagant. I expected attention, care, and basic hospitality. Instead, I felt as though customers were an inconvenience to the staff. For a brand so closely associated with elegance, presentation, and the experience of giving a special gift, this was remarkably careless and impersonal — especially at the Fifth Avenue flagship.