The lady at the Tiffany & Co. store this afternoon (aged 60 thereabouts with grey hair) was very rude and made off-putting remarks. She commented multiple times that "you would need an appointment usually" and "the 57th Street store has more items", clearly meaning to send us out of the store. After we spent about two minutes trying two different rings, she emphasised the point about there being more options at the 57th Street store. We soon left the store, but we remained polite and thanked her for her time.
Previously in New York, Boston, and Hong Kong, we have never had a bad experience with staff at Tiffany & Co., and also never made an appointment when buying Jewelry and have had good experiences. It was disappointing to meet someone who obviously was dismissing us and making us feel like we are unwelcome in the store.
KM
Katie McCarthy
Sep 22, 2026
I had a wonderful experience with the client advisor Rishi Sanjay Desai. She was incredibly thoughtful, accommodating, and above all, kind-hearted. I was looking at earrings for my wedding, and the store didn’t have one of my options in stock. Without hesitation, she kindly offered to bring it over from another location, and I was able to come in at my convenience the next day. Amazing! She made the whole experience enjoyable, special, and elegant.Thank you Rishi!!! Can’t wait to see you next time I’m in New York.
GC
Giuseppe Caterini
Sep 12, 2026
Negozio meraviglioso, accoglienza e disponibilità del personale da ⭐⭐⭐⭐⭐
IF
Ilyas with family
Sep 6, 2026
My family and I had a wonderful time at this place. They treated us like family, which made it a truly memorable experience. It’s a great place to spend both time and money.
My father received a Tiffany & Co. mantel clock as a retirement gift in the early 90s. It worked for about a year before failing. I sent it back to Tiffany twice for repair and was charged both times, yet the clock stopped again after about a year. I gave up and It was kept in its original packaging for years until January 2026. A local jeweler adjusted the battery prongs and installed a new battery, which made it run for another seven months—now it’s losing time but still running. And I can't help but wonder what kind of "repair" Tiffany & Co. did on it two times years ago that "fixed" it?
For a clock that cost $500 in the early 90s, this level of performance and quality is unacceptable. Meanwhile, a Seiko mantel clock that I was given has run flawlessly for over twenty years. Don't be fooled by Tiffany & Co. who trades on their name but sells inferior merchandise and won't back it up with complimentary and competent repair service.