CHANEL

评价

• NK

  Nana Kikuchi

  Aug 1, 2026
  1.0
  I visited this Chanel boutique ready to purchase a bag worth around $7,000. Unfortunately, my experience with SA Jennie was extremely disappointing. Throughout my visit, Jennie avoided eye contact, offered no guidance while I was comparing different bags, and made no effort to answer questions or help me make such an important purchase. As someone investing in a luxury item, I expected thoughtful service and professional advice, but instead I felt like I was inconveniencing her. When I said I wanted to think about it, she simply replied, "OK," without even looking at me, and immediately took the bag away. That interaction made it clear that she had no interest in building a relationship or providing the level of service expected from a luxury brand. I ended up visiting the Fifth Avenue Chanel boutique the same day, where I received exceptional service from another SA and happily purchased the bag there. Luxury is not only about the product—it's about the experience. Chanel bags are beautiful, but service like this falls far below the standard I expect from the brand. I hope management takes this feedback seriously.
• DD

  DistricOneResearch

  Jun 30, 2026
  5.0
  If you really love me then buy me Chanel
• KB

  Kim Brown

  Jun 30, 2026
  5.0
  Good customer service
• AA

  Azia

  Jun 6, 2026
  5.0
  Friendly location, relaxed atmosphere. Khoi was wonderful!
• LH

  Lauren Hughes

  Jun 4, 2026
  5.0
  This is my favorite Chanel boutique in NYC. They always have tons of stock and it’s a very convenient location if you’re staying or shopping on the upper east side. I was there in April and my sales associate Jennie was able to find a previous season jacket for me. I loved it but I’m also pregnant and when I arrived home to Seattle I decided I should have bought a bigger size. Jennie was lovely and helped me exchange it very quickly and easily. Great store and staff!