CHANEL

评价

• AJ

  Amy Jadore

  6 days ago
  5.0
  Thank you Nataya for helping me sample Allure Sensulle for the first time! I’ve never been to a Chanel store, although I’ve been wearing their scents my whole life. I felt welcomed and everyone was so friendly. Beautiful store, thank you!
• II

  Irene

  Aug 18, 2026
  1.0
  Very disappointing service experience. There were several sales associates who appeared to be free, but none of them made any effort to assist or even acknowledge customers. I had to stand around without receiving any attention, which made me feel completely ignored. For a luxury brand like Chanel, I expected much better customer service. The attitude and lack of attentiveness were extremely disappointing. I hope the store takes customer service and staff training more seriously.
• TS

  True Sandoval

  Aug 1, 2026
  1.0
  You get better service at footlocker. The worst service and low class experience. I’ve been looking for something very specific (size 40 black ballet flats, non-quilted) and the “host” can’t even see if they have this in stock without me waiting in a 35 minute queue with no guarantee they have the only item i’m interested in. Honestly cannot believe what a hassle it is, getting a basic item from Chanel, almost to the point that I don’t even want them anymore. The 57th street location is not much better in terms of customer service as I cannot even get the sales associate to text me back.
• PJ

  Pam Jupiter

  Aug 1, 2026
  1.0
  Very messy costumers attention … and give me very wherever my channel birthdays present in a bag with out wrapping my stuff … I’m going out so sad in the Soho store location . 🙁
• CD

  Charlotte Dai

  Jun 27, 2026
  2.0
  I had tailoring done here for my jacket. I dropped it off and was told they would give me a call when it is ready. The expected finish time would be around 10 weeks. After 10 weeks, nobody gave me a call so I walked in to ask. One of the male sales associate said, “if they have not called you, it is not ready.” Later when I check again with the tailors, it turns out it was ready 2 weeks ago but nobody gave me a call. They also lost the garment bag I brought in with my jacket and it took them forever to give a replacement. Unfortunately I don’t think I will buy any Chanel from this experience. The store barely had anything in stock either.