纽约时代广场洲际酒店

Reviews

• SV

  Stefan Vieten

  Jun 8, 2026
  1.0
  Leider deutlich weniger Licht als Schatten in diesem „5 Sterne“ - Hotel Als Platinum Elite und Ambassador anfangs wirklich nett und höflich empfangen, wurde mir schnell klar, dass dieses Hotel leider das schlechteste Interconti ist, in dem ich weltweit bisher unterkam, wobei die Anzahl bei mir im dreistelligen Bereich liegt. Obwohl wir im 20. Stock wohnend die angeblich zweitgrößte Suite des Hotels hatten, die nicht upgradefähig sei, was mir allerdings vorher - trotz ausdrücklicher Nachfrage Monate vorher per E-Mail - so nicht mitgeteilt wurde, ist es hier Tag und Nacht unfassbar laut. Dies ist natürlich auch der wirklich sehr guten Lage und tollen Aussicht geschuldet, allerdings in erster Linie der mangelnden Isolierung der alten und komplett schmutzigen Fenster. Das Zimmer ist winzig und die mir garantierten 50 m² schlichtweg nicht korrekt. Die Vorhänge, der Teppich, die abblätternde Tapete, die Möbel und Sanitäranlagen (die Toilette lief über), alles ist veraltet. Auf der Klimaanlage bildet sich etwas, das dort offensichtlich nicht hingehört (siehe Fotos). Dies wurde seitens des Hotels in Abrede gestellt, aber wir hatten keine Lust auf Streit und akzeptierten es. Das Frühstück ist so, wie man es in Amerika leider erwartet: der Saft nicht frisch, der Aufschnitt schlecht, das Brot weich und ansonsten viel Fettiges und wenig Schmackhaftes. Der Kaffee ist ungenießbar und als wir ein neues Besteck brauchten, wurde gesagt, das sei leider „not included“. Der Service ist teils wirklich nett, die zwei Damen am Abreisetag jedoch an Unverschämtheit nicht mehr zu überbieten. Beide weigerten sich, eine kurze Email von mir auszudrucken, es sei nur im „Business Center“ möglich. Vom Vortag weiß ich allerdings von einem freundlichen Mitarbeiter, dass das Hotel selbstverständlich eine E-Mail Adresse hat, bei der man kurz eine Seite ausdrucken kann, was er auch für mich tat am Vortag. Darauf angesprochen hieß es nur, dass sei dann Kulanz und darauf hätte Sie jetzt keine Lust (wohlgemerkt: ich war der einzige an der Rezeption, also keine Schlange). Ein trauriger Abschluss einer - abgesehen von der Unterkunft - schönen Reise.
• JH

  JM HZ

  Jun 7, 2026
  3.0
  An extra $45 a day fee that we weren't aware of but I assume that is custom for NY hotels. Automatically charged for minibar when nothing was used or consumed and took 4 calls to the desk to get charge removed is a bit perplexing. You can see your bill on the tv which is useful. In room dining is very good but pricey even with the $20 daily food credit. They didn't have tropical green smoothie the entire week which was disappointing. Didn't use laundry, gym, or any other amenities. View was incredible and everything we wanted. Room was in need of deep cleaning and upgrading. Stained walls, fading and outdated carpeting, aged and scratched furniture. Water pressure was fantastic. This was our first time in NY and we chose a spot within walking distance of everything..Intercontinental did not disappoint in that regard. If street noise, sirens, etc. is not your jam, choose somewhere else. We heard everything every night but didn't mind and even enjoyed it. Hearing the fans cheer on the Knicks in the finals from the street was incredible. Subway is right next door which is convenient. Elevators are confusing at first. Last few go to the higher floors, first few go to lower levels and offices but there is no sign or we didn't see one. All in all, we loved NY and can't wait to return but probably wouldn't stay at this location again.
• LH

  Libby H

  Jun 6, 2026
  5.0
  Stayed at the InterContinental Times Square hotel from 5/31/26-6/6/26 for a program RSM US LLP delivered with Cornell University. The room was clean, the view of the Hudson was lovely, the 26th floor was quiet (solid windows so very little street noise), the Keurig was handy, water pressure was amazing, and the food was scrumptious (both catering and in the onsite restaurant The Stinger (I recommend the burger, Caesar salad, and grilled cheese with tomato soup)). Best part of the week was a hotel staff person named Charles. When I arrived he took my heavy bag out of the car and wheeled it alongside me to reception. The next day he saw my hands full, escorted me to the elevator and selected my floor button so I didn’t drop anything. I hurt my foot (prior to checking in) and Charles saw me hobbling and offered to bring ice to the room (which I didn’t take him up on because the ice was so conveniently located). This morning when I saw Charles, he told me where to find the nearest Starbucks and also recommended an excellent bagel place next door (shout out to Broad Nosh Bagels on 9th Ave and 42nd St). The IHG was fantastic but it was Charles who made my day every day. The rest of the staff are wonderful as well. Would definitely stay here again.
• JB

  Jennifer Branzuela

  Jun 1, 2026
  5.0
  One of our best stays ever! I stayed here with my husband and 2 toddlers. The room was spacious enough to fit a pack and play and plenty of space for the kiddos to run around. The breakfast was delicious. The staff was friendly all around. But the 5 star player goes to Amina Gumah!! I left the hotel to do a bag of laundry at a local laundry mat. My bag ripped near the employee entrance and Amina was on her way out - but she graciously stopped and helped me collect my items and ran inside to get me more bags and a more study bag. I cannot thank her enough for going above and beyond! Thank you so much hotel staff, you made our family vacation memorable!
• LH

  linda hoang

  May 29, 2026
  5.0
  Great location steps away from Time Square. The check in process was very efficient and fast by Jae. We arrived very early before check in time so we luggage checked and went out. We got a text very early that our room was ready. They upgraded us to a higher floor with an amazing view! Rooms were spacious and comfortable. Minor complaints, 1 of the 2 shower heads didn’t work but we never called to complain because 1 was working. The bell service were definitely understaffed and/or overworked, there was a wait everything we needed luggage service. But the staff were so nice and friendly. We definitely will be coming back here!