DIOR

评价

• DG

  Desi Gonzalez

  Sep 25, 2026
  1.0
  I purchased Dior Bow Slides on May 30 for $966.76. Within about a week, part of the material attached to the sole began lifting/separating from the shoe. When the slides were taken to the Dior boutique in Manhasset, NY, the response was essentially that it was “wear and tear,” despite how new they were. My case was then handled primarily by Allura in Dior Client Relations. Dior requested photographs, including photos of both soles, and ultimately offered an exchange or refund. An exchange was arranged on August 12. Dior later said the return had to be received within 14 days of that request. What happened next summarizes the experience. On September 12, Allura emailed me another return label and specifically instructed me to send the slides back to complete the exchange. Eleven minutes later, I received another email saying the exchange window had already expired. Dior subsequently apologized for the “mixed communication.” The slides were ultimately returned and Dior issued a full refund. I then tried several times to repurchase the same pair, but multiple Dior replacement orders and payment links were cancelled or failed. After nearly four months, I explained that this was no longer about receiving a discount—it was about how Dior chose to address the overall experience. Dior’s final gesture was complimentary express shipping and assistance placing another order by phone. My original May purchase already included complimentary express shipping — $0 shipping. For a luxury brand, I found the entire after-sales experience extraordinarily disappointing. I chose to move on and spend the money elsewhere. I’m documenting the timeline so other consumers can understand exactly what my experience was when something went wrong after a Dior purchase.
• JL

  John Lee

  Sep 6, 2026
  1.0
  Incredibly rude and unhelpful.
• CD

  C D

  Aug 20, 2026
  1.0
  I called to inquire about a handbag. The store told me they had it so I reserved it. I went in person the woman handed me it saying its beautiful. I inspect it, there are scuffs all over the top of the bag. I asked if it was a display bag and she told me no it’s kept in the drawer. A high end designer store and they tried to sell me a scuffed bag from a drawer. I then told them I’d like one ordered and I needed it for a wedding on Friday (this was Wednesday after going to pick up what I thought was a new bag but it was scuffed) and they told me they can rush deliver it. I said that wont work because I work during the day and I know it will require a signature and I won’t be home to sign for it and itll get sent back for a redelivery on Friday which will be too late. They said theyd have it delivered to them and I can get it after work on Thursday night. I said i would, they said i had to purchase the bag first in order for that to happen, in which i did. This morning (Thursday) i get the tracking update stating that noone at the STORE was at the door when the tried to deliver it. I called the store and they informed me that this is normal protocol and that at 11:30am they get all scheduled deliveries off the truck. I asked them to please call me as soon as it’s in their hands. No call all day. I finally called them at around 4:30 pm for an update (in which they said theyd call and give me but didnt) and sure enough they said the bag wasnt with them which proves my point right in the AM when it was attempted yo be delivered and noone from Dior was present at the door to get the delivery. I now do not have my bag for my event and I asked to refund my money. They said they cant until the bag is delivered tomorrow to them. Completely unprofessional and unorganized especially for a high end store. First trying to sell me a scuffed bag and then not being available for a delivery in ample time. I will never do business with them again
• ZL

  ZHIJIE LIN (Lynn)

  Aug 13, 2026
  1.0
  Dear Dior team, please pay attention to your employees’s attitude towards customers. I went to visit Dior twice this month to see new pieces that I may be interested. Unfortunately your employees (COLIN, and yes I have your WeChat because I purchased so many times) is such a big deal in this location that he kindly ask if I need to see any pieces then roll his eyes in front of me🙄！Then I exit the door turn right to LV for better customer service. BTW, you never know what languages your customer can speak so, the other Asian Girl don’t say “她只是随便乱逛” . If browsing is such an offensive action in Dior please address this in front of the door. Don’t wish you have a great business because how poor of qualities these sales are.
• JK

  J K

  Jun 24, 2026
  5.0
  The salesperson is so sweet the male Chinese tall fashionable profession person was really sweet to my mom even if she didnt speak english He was able to know what she was looking for unfortunately my moms card declined because they thought it was fraud purchase and it was taking too long for the bank to pick up so she had to leave But she is comming back to purchase the crossbody bag We felt so bad