One of the worst experiences I’ve ever had a Chanel boutique. No one greeted myself or my husband. All the sales associates were doing absolutely nothing it was mid day on a Wednesday so it was no one in the store. After being in the store for more than 10 mins I finally asked if someone could help us. She seemed as if we inconvenienced her by asking for help. I showed the bag that I was interested in. Didn’t check online or check for anything in the back. Just a flat out “no” and the feeling of being rushed out the store. We happily got back into our car and went to the Chanel at the Wynn where we were happily greeted and happily put an Amex down for the bag that I wanted once it is found and sourced. They need to train the sales associates better at this location. Save your time and your money and go to the Wynn. Way better selection and better trained sales associates.
PP
prstevens82
May 30, 2026
5.0
⭐⭐⭐⭐⭐
My wife had a wonderful experience with Charlotte. She was incredibly friendly, fun to work with, and highly professional throughout my visit. Charlotte was very knowledgeable about the products and took the time to answer all her questions without making her feel pressured to purchase anything.
Her genuine customer service and expertise made the shopping experience enjoyable and comfortable. We highly recommend Charlotte to anyone visiting this Chanel location and will definitely look forward to working with her again in the future.
NM
Nicole von Marksfeld
Mar 31, 2026
1.0
Very disappointing customer service.
Put my cc down for a bag coming to store with a SS. I continued to follow up. Asked for a call back from the store - never came. Then get a text reply that the bag is no longer available and two other ppl were ahead of me to receive the bag- which I was never told. Thank goodness I connected with a different boutique.
CA
Charmed Amnesty
Dec 30, 2025
5.0
Helped out by Charlotte on Xmas eve. She was very patient and knowledgeable. Thank you for providing great service.