芝加哥壮丽大道洲际酒店

Reviews

• MH

  Moxie Heart

  4 days ago
  1.0
  My wife and I stayed here over Memorial Day weekend. The room was clean, comfortable, and quiet, which we appreciated. Unfortunately, one of our personal belongings went missing shortly after housekeeping serviced our room. At first, we assumed it had simply been moved, so we searched the room thoroughly, but we were unable to locate it. It was very upsetting to realize that our belongings may not have been secure during our stay. We reported the issue to the concierge, but the only response we received was an apology. While we understand that mistakes can happen, we were disappointed by the lack of follow-up or effort to investigate the situation. Because of this experience, we would not choose to stay here again. There are several comparable hotels in the area that we would consider instead.
• KK

  Kim KR

  5 days ago
  1.0
  I stayed here with my family, and this was honestly one of the worst hotel experiences I've ever had. The only positive thing I can say about this hotel is the location. Other than that, our stay was extremely disappointing. 1. We found cockroaches in our room. There were two dead baby roaches under the sink, two detached legs sitting on top of the sink, and another live roach crawling near the toilet. What makes this even more concerning is that the room had supposedly already been cleaned. The staff did move us to a different room after we reported the issue, which I appreciate it. 2. But the replacement room came with another major problem: noise. We were moved from the 17th floor to the 12th floor, where there was a loud banging sound every few minutes, almost as if someone were repeatedly dropping a barbell. The noise continued late into the night and was loud enough to wake us up and make us jump. We paid around $700 per night for this hotel, and I genuinely do not understand how these conditions are acceptable at that price point. Don't trust the InterContinental brand name alone. This property felt like a completely different hotel operating under the InterContinental label.
• NY

  Ning Ye

  6 days ago
  2.0
  We stayed here for two nights in June. It's one of those event weekends and was really expensive, like $500 per night. I have stayed at multiple Intercontinental before and this is definitely the worst. A few things: 1. The room looks a bit old, expected since it's in Chicago downtown. AC is very loud. Water pressure is low and you can barely shower. And the first drops of the water out of the bath are yellowish. Fortunately it became clean after a few seconds. The room is actually fairly spacious for a downtown hotel. However, the layout is a bit weird. There isn't enough sitting space for two, and impossible to eat room service or takeout unless you are willing to sit on the floor. The housekeeping is bad compared to other Intercontinental I stayed at. On day 1 the hand towels were missing. On day 2, the glasses and the bath rug are missing. On the plus side - the beds are comfy. The location is quite convenient as well, walking distance to many attractions.
• MH

  Mike Hansen

  Jun 2, 2026
  3.0
  If you travel for work and your company is paying, make sure you show up during your company hours. This place will lose your authorization form and you will wait for hours. I have been here 3 times and they are 3 out of 3 for not having it when it was sent. This last time I verified they had it before arriving and when I got there, they did not have it! Getting a receipt is also one of the most painful experience you can have. For what they charge and what the level of service is, it is not worth it.
• RB

  Rocky Burger

  May 24, 2026
  2.0
  This is my second time staying at this hotel - first was for work so I didn't really consider any of this. Staying here as a guest on vacation was very disappointing for a number of reasons. For $300 a night, the service was garbage. Multiple attempts to call the desk, our requests for simple things like water were forgotten about and the staff was typically snappy and in a rush. The room was dated, the headboard was nasty and stained so we threw an extra blanket over it, the TV remote barely worked at all, the AC was rickety and loud, etc. The toilet paper and towel racks were broken and kept falling, and the bathtub was chipping. One minor complaint was the constant noise - obviously it's a busy city but there were constant sirens, speakers, loud cars, etc. The only benefit was the location and how close it was to so many great restaurants and cool areas. My biggest issue was an issue we had where a group of kids were running and screaming around our hallway and slammed into our door full force. The only staff who was on the floor had trouble communicating with the kids since english wasn't her first language, so we had to call security and let them know. It was genuinely frightening and out of nowhere, sounded like somebody was trying to break into our room. Overall not the worst hotel I've stayed in but definitely not worth it for the price. I feel like we should've gotten at least some of the stay comped or extra amenities for the weird experience with the kids but all we got was a lackluster update from the front desk who didn't seem to care much. Stay at the Swissotel if you can afford it.