芝加哥壮丽大道洲际酒店

评价

• KE

  Kokate Events

  2 days ago
  5.0
  Working with the InterContinental Hotel Chicago was a great experience, especially with Shay. Shay was attentive, responsive, and quick to resolve any issues that came up. The team was punctual and flexible when changes were needed, making coordination much easier. We truly appreciated their professionalism and how easy they were to work with!
• AP

  Aaron Priest

  2 days ago
  2.0
  Rooms and service were terrible; location great. As for the room, we stayed in a king suite. The bathroom shower is terrible. They designed it so half of it is open parallel to the shower stream, no option to close it. Absolutely stupid. Gets water all over the bathroom. Toilet located parallel to that, so it’s like peeing in a public bathroom. Vanity has no storage. Fan in bathroom doesn’t work. HVAC is uncontrollable. Pillows have no support. Bed was good, bit soft. No usb ports and no convenient outlets. Room service just did not show up. Entryway is just wasted space. Overall, room very poorly designed. Only saving grace is the location, and maybe the pool. But the pool is not a kid friendly pool. They have it set up as a lap pool, and the swimmers contend with the kids, which is lame. Locker rooms and gym were just OK. Definitely not anywhere near 4.5 stars. More like 3, if they fix the room issues.
• CP

  Cheyenne Poz

  Oct 4, 2026
  5.0
  This place is absolutely incredible! The service from the moment you pull up until the time you depart is impeccable! The bell service is flawless! They load your luggage onto the cart and take it to your room and do the same when you depart. They were so friendly and helpful! Also, we swam at least once a day in the magnificent pool! The beds were comfortable and the rooms were clean. I couldn’t have asked for a better stay! The location ensures that lots of attractions like Millennium Park and Navy Pier within walking distance.
• KC

  Kristina C

  Sep 30, 2026
  5.0
  I wish I had known about this hotel sooner 😍 The staff took care of us from the moment we arrived up until the moment we pulled off. As someone who is always making sure everything is taken care of, it felt good to have someone else handle the load for once. From unloading our luggage, getting it to the room (before we made it to the room might I add) from valet, and then loading up our luggage during check out. Everyone was so friendly and on standby ready to help. The only downside is that the Queen size beds seem more like a full or even a twin XL. Other than that, zero complaints and we will be back. Thank you!!!
• AA

  Ali

  Sep 26, 2026
  1.0
  Extremely disappointing experience — I strongly advise against staying here. I paid a deposit when I checked in, and it has now been more than 18 days, yet my deposit still has not been returned. To be completely clear, I did not use or consume anything from the minibar in the room. There was no damage or additional charge, yet my money is still being held with no proper resolution. Keeping a guest’s money for more than 18 days and making them chase the hotel to get their own money back is completely unacceptable and unprofessional. If you are planning to stay here, be prepared to potentially say goodbye to your deposit. Based on my experience, I would strongly recommend staying somewhere else. Very poor customer service. Very disappointing experience. I do NOT recommend this hotel.