GG
George Greene
Aug 23, 2026
We have spent thousands of dollars over nearly the last two decades at this David Yurman location, and stores in NYC, Chicago, and boutiques at Neiman and Saks just to name a few. Unfortunately, my recent visit to pick up a jewelry repair completely ended any relationship we will ever have with this brand. Today, an associate named David flat-out refused to serve me. When I was bypassed in the queue for someone who walked in long after me, I asked the front queue coordinator and David himself for clarification. David responded with a smug look, refused to make eye contact, and continued ignoring my presence entirely even while standing feet away.
While the store manager and another associate were quite apologetic, an apology doesn't erase the humiliation of being treated like I do not exist in this store. Further, as an African American customer, it is impossible to ignore how easily luxury retail gatekeeping and racial bias rear their ugly heads when someone doesn't seem to fit a narrow mold of who employees think "belongs" in their store.
True luxury is defined by how you treat human beings, not just the price tag on the items. After years of patronage they have permanently lost a lifelong customer. Take your money somewhere it is actually appreciated.