GU
Google User
Aug 11, 2026
Very poor customer service. I would not recommend spending your money here, especially given the experience I had with the manager.
I completely agree with other reviews mentioning the lack of customer service. When I walked into the store, I was not greeted or acknowledged at all. I waited approximately 30 minutes before I finally had to ask someone for assistance.
When you are paying luxury prices, you expect a luxury level of service. Unfortunately, the experience here did not reflect that. If you are going to spend this kind of money, I would recommend considering established luxury brands such as Valentino, Louis Vuitton, or Saint Laurent, where the overall customer experience better matches the price you are paying.
Very disappointing experience.
AB
Ariana Barreca
Jul 31, 2026
I visited this location a few years ago and purchased some items at the beauty counter. Chanel was my go-to for cosmetics and skincare. The sales woman who helped me out was so kind, she recommended a product I purchased for years afterwards! This is one of the most beautiful Chanel stores I have visited.
MR
Matthew Rasetta
Jul 30, 2026
Meri (sales person) was great to work with! Stephanie the manager is great too.
LF
Louie Frenchie
Jun 17, 2026
Terrible experience dealing with Meri.
Meri is super rude, she didn’t make me feel comfortable to shop nothing there!
Do not buy from her!