I had the BEST Shopping Experience with Tommy today!! He took his time and explained so much about everything I asked about and so much more. He gave me his opinion and helped me pick out the Perfect Stud Earrings and Sunglasses. I saw 2 Chanel Bags I couldn't decide from and He said he will ship to my house if I ever want anything. Got his contact and defiantly will be ordering more. Just a Perfect Day and he was AMAZING!!
LC
Lucy CGI
Jun 15, 2026
1.0
Very disappointing experience at the Chanel boutique in Orlando.
The products are beautiful, but the customer service did not reflect the luxury standards Chanel is known for. The staff seemed uninterested and not particularly welcoming, which made the visit feel uncomfortable rather than enjoyable.
I expected a much higher level of service from such an iconic brand.
DN
Danielle Nichols
May 28, 2026
3.0
I visited Chanel here in Orlando while I was on vacation. I have some products already but have only ever shopped online before. The sales associates did initially greet me but didn’t seem overly helpful beyond that. I asked to see a newer style explaining I knew it wouldn’t be for sale but I wanted to view for sizing reasons and was told it wasn’t in stock and wouldn’t be. I walked around a bit and noticed another woman being shown the same bag I asked for. That felt a bit silly.