VE
Veronica Enriquez
1 day ago
Go see Ana Maria, she recently moved to this location and has over 13 years of experience with the brand. knowledgeable, loves the brand and most importantly , She REALLY goes above and beyond for her clients, always responsive and provides the level of of service that you would expect from Chanel.
Ariane est vraiment très gentille et très professionnelle
JR
Junaid Mian, RPh
Aug 15, 2026
First off, beautiful store. Second, Tracy was one of the best salespeople I have ever met. Every fragrance had a story. I wanted to stay longer, so I could hear more. Wonderful experience!
JS
Jessica Skeggs
Jul 19, 2026
I had the most wonderful afternoon at Chanel today! A big shoutout to our wonderful sales associate Ken who was an absolute pleasure to deal with. Very warm and welcoming and really listened to us❤️ Will definitely be back🥰
KG
Kimberly Gragg gmail
Jul 10, 2026
Roseanna was amazing when I was in the store Monday. This is a review of the store and brand experience, not my sales associate who was wonderful.
I purchased a pair of shoes and attempted to order a second pair due to size being unavailable in the boutique. Roseanna said I’d received a message within 24-48 hours to complete the purchase. That still hasn’t happened five days later. I’ve tried to call the boutique, but it rings to corporate. I’m told the boutiques don’t have phones, bc they’re too busy to answer. That’s absurd given that the boutique was empty when we were there.
This is low end behavior for any brand, but it’s especially unacceptable for a luxury brand. In addition, the store had no music and the registers upstairs were inoperable.
From what I’ve experienced, Chanel needs to modernize their systems and bring their customer service to level on par with other luxury brands.