I’ve been to this store before and I enjoyed purchasing from a very kind woman in April.
We were planning to purchase a 3rd piece today because my wife likes to stack bracelets.
However this morning at 10:30a my wife, son, and I were coldly greeted by an older male employee who then proceeded to silently shadow us around the store. So we left. Not coming back and certainly not purchasing if he is in there.
I’m not referring to the security guard. He was actually more pleasant than the employee.
AL
Angelo Laza
Apr 14, 2026
Just wanted to say thanks to Andrew for the way he took care of us. I’ve been in this store a few times before, but honestly never had service like that. Super attentive, very professional, and made the whole process smooth with everything we picked up. Definitely the best experience I’ve had here appreciate it.
Wow, I have to say I was pleasantly surprised. I’ve visited this location a number of times since it’s the most convenient for me, and while the service was never bad, it never quite stood out either. Some time ago, I began shopping at the Coral Gables Merrick Park store, where Andrew assisted me,his level of service was truly exceptional and set a completely different standard.
I was recently out shopping and decided to stop by this location again, and to my surprise, I came across Andrew here. As expected, the service was impeccable attentive, polished, and very detail-oriented. He takes his time, knows exactly how to guide you, and makes the entire experience feel effortless.
MG
Mladen Glisha
Aug 22, 2025
Went in to drop off my jewelry for the cleaning, and I was greeted by Bettsy. Usually I go to Aventura mall and take care of that there. Bettsy said it’s gonna take a couple of minutes and offered refreshments while I wait . At Aventura store takes an hours so I highly recommend go
to Bal Harbor .
Staff is rude to customers