OC
Olivia Cinque
6 days ago
Best experience finding my beautiful new bag and got my daughter a new pair of earrings
As soon as I arrived, I was warmly welcomed and assisted with exceptional professionalism. I had the pleasure of being helped by Lenuta, who immediately understood my needs and guided me through the purchase of two wonderful fragrances. Her expertise, attention to detail, and genuine care made the entire experience truly enjoyable. I am delighted to have found my trusted beauty advisor, and I will definitely be returning for future purchases. Highly recommended.
UU
UV Lights USA
Apr 9, 2026
Says they're open until 9. Tried to walk in at 8:45 to buy shoes and they wouldn't let me in the door. I guess you make too much money.
AA
Ari&Ray Approved
Apr 5, 2026
Chanel at Bal Harbour delivers exactly what you expect from the brand—refined, controlled luxury with an emphasis on timeless design. The boutique is immaculately curated, with strong representation of classic handbags and seasonal ready-to-wear. Staff are attentive without being overbearing, and the client experience feels intentional and polished. Inventory tends to move quickly, but the associates are knowledgeable and transparent about availability. Overall, a consistent flagship-level Chanel experience.
HL
Hidie Lockard
Mar 18, 2026
It was a great experience, especially since the specific style and design I wanted was out of stock. However, Margot and her manager made it possible for me to get one from the back—the Chanel 25 Mini. Since it is in very high demand and usually requires a reservation, I really appreciated their effort.
I mentioned that I was just visiting Miami from Colorado and that I personally love shopping here, so she spoke with her manager to see if there was anything they could do. In the end, they were able to get exactly what I was looking for.
The entire process was fun—Margot was celebrating with me, and she also served and offered drinks, including champagne and earlierwhile we were waiting outside in line since I didn’t have an appointment and was just hoping they would accept walk-ins.
It’s really nice to have a go-to sales associate who is kind, friendly, and accommodating, so I will definitely come back on my next visit to Miami, Florida!