super friendly staff, exceptional customer service, great bvlgari location!!
I bought a B.zero1 men's bracelet from this store in Bal Harbour about 2 years ago. The staff at the store was nice and polite but the product I bought is certainly overpriced with a sub-par clasp mechanism. Only paying special attention allowed me to still have that bracelet. I complained, they took the bracelet back, kept it a couple of months for "repairs" in their NY repair shop. Nothing has been repaired, having the same poorly designed clasp . Today, the bracelet fell again on my car's floor; I was lucky to find it...Extremely disappointing for a brand that-it seems-leaves on past glory. Again, the staff was nice but they work for a company that grossly disrespects customers in facts. By the way, the price of the bracelet went up...Don't burn your money on that piece of..., like I did.
I recommend working with Dylan from this Bulgari. I purchased a piece for my wife, but at the time they did not have a 2nd item she wanted. It was old out nationally and no longer available. Dylan followed up 2 weeks later after finding one in another location for me. Further, it arrived the day before I flew out with my wife for her birthday and was unable to get to the store that day. He hand delivered the product to our home. Amazing service - of course the jewelry (necklace, bracelet) was lovely as in any location, and a good whisky and glass of champagne didn't hurt, but Dylan and his team exceeded expectations so it's no wonder he has been with them for so long. Great job!
Usually love Bvulgari!
However, I did not have a great experience in this store. The manager was really judgemental and he did not even try to help me (about a size exchange of a NEW and never worn item!)
MA
Magdala Angrand
Sep 5, 2019
Customers services are the top.