旧金山金色大道假日酒店

评价

• KM

  Kamil Mark

  1 day ago
  1.0
  The room itself was of a decent standard, but the price was definitely way too high for what the hotel offered. Prior to my arrival, I requested a nice room as we were on our honeymoon, and the hotel confirmed they would prepare one for us. However, upon check-in, I was assigned a room lower than the tier I had actually booked. Only after speaking with the staff was I moved to another room. Before relocating me, the staff asked me five separate times if I was absolutely sure I hadn't touched anything in the room. I decided not to let this unpleasant experience ruin our trip, but upon check-out, I asked when my security deposit would be refunded. The receptionist assured me it would be sent that same night and would arrive within 7 business days. More than 3 weeks have passed now, and I still have not received my deposit. The hotel completely ignores messages on Booking.com—only after a long time did they bother to reply, telling me to contact them via email instead. I sent an email and received no response either. I also filed a formal complaint through Booking, which they haven't addressed either. Complete lack of communication and missing money that was supposed to be returned.
• CM

  Conor M

  3 days ago
  1.0
  The hotel took a $200 deposit charge on my card when I checked in and never returned it after almost 3 weeks. I had to reach out to them to ask for the charge to be returned. Very unprofessional and seems like a way to try scam people out of their money hoping they forgot about the charge.
• JP

  Judy Pirnia

  6 days ago
  5.0
  Great hotel with easy access to transportation and local restaurants. My room was spacious with a great window that offered a lot of light, but had a black-out shade that blocked light wonderfully for sleep. The in-room desk had plenty of room to work, and communal space in the lobby also had a lot of space , seating, and desk-surface area. Parking is pricey, but guests who pay for the garage have unlimited in/out privileges. I only needed a car on my last day, and I was only required to pay for that day (not my whole stay). My only complaint is the room doors opened and closed loudly--I was startled more than once because I thought someone was trying to open my door, but it was just the next room's door.
• JJ

  Jo

  Oct 5, 2026
  3.0
  Lekkie rozczarowanie. Pokoje do odświeżenia, łazienki czyste odnowione. Brudne wykładziny, okropny zapach na korytarzu przy wyjściu z garażu. Brudne windy a basen nie zachęca ( okropnie brudno). Nie jest to jakość europejskiego Holiday Inn. Nie wrócę.
• RZ

  Ramona Zauner

  Oct 2, 2026
  3.0
  Does not look like the pictures at all not sure why they are saying it’s been recently renovated as it doesn’t look like it at all. Air con in rooms is old and extremely loud, pool doesn’t look like the pictures at all. Food options extremely expensive, 12$ for a dry bagel from the fridge downstairs. They also didn’t provide any water in the room or water refill stations on the floors. What I did like was the cheap option to do your laundry yourself. Oh and they didn’t give us a room upgrade that was given to us by booking.com. The rooms aren’t sound proof at all, you can hear the tram outside but what is even worse is the neighbours as all rooms have a dividing door between each other What I did like is that they