旧金山马克霍普金斯洲际酒店

评价

• LL

  Leezy

  1 day ago
  3.0
  We loved the location and enjoyed staying in such a historic hotel. Unfortunately, before 5 AM one morning, we were woken up by a doorbell that kept ringing repeatedly. My husband contacted the front desk, and a staff member came to check on it. The hotel offered to move us to a suite, which we appreciated. While we appreciated the staff’s effort to accommodate us, the unexpected disturbance disrupted our sleep and left us feeling exhausted for the rest of the day. It was an unfortunate experience during an otherwise enjoyable stay. + We highly recommend visiting Top of the Mark on the top floor. There was live jazz when we went, and we really enjoyed it.
• CR

  Courtney Randolph

  6 days ago
  5.0
  Excellent spot to stay for our mother/daughter trip! We came here to see the egypt exhibit at Deyung and were really thrilled with our choice of hotel. We had beautiful views up on the 9th floor, a well appointed bathroom, we loved that there was a refrigerator in the room, and the restaurant staff were lovely. My mom loved the free coffee and she said it tasted amazing. The $7 sodas however made us cry. Anyways the location is really cool, great restaurants nearby, amazing cathedral nearby, Chinatown was just a few blocks away. We enjoyed every moment. Thank you!!
• ER

  Eric Raznick

  Sep 25, 2026
  4.0
  The Mark Hopkins is an old-school, classy hotel perched atop Nob Hill. The building looks majestic on its corner location and has a stately feel to it. The lobby is a fun place to hang out, and the staff are professional and welcoming. My wife and I stayed for four nights while we were in the City for a wedding. A few observations: The room: Our room was clean, the bed was comfortable, and we never heard noise from other rooms or from outside. The room came with a robe and slippers, but only one pair of slippers and one robe. I’m sure I could have asked for a second set, but this seemed cheap and unnecessary for a hotel of this caliber. There was only one luggage rack. Again, why not provide two? I suspect most rooms have two guests and two suitcases. The furniture in the room looked cheap and somewhat battered. There was no dresser, and the only drawers for clothes were in the TV cabinet. Top of the Mark: The bar has fantastic views, good drinks, and tasty snacks. Yes, it’s expensive, but it’s worth doing at least once. Coffee and tea service: There are no coffee makers in the rooms, but free morning coffee is available in the lobby, which was fine with me. My wife drinks tea, however, and tea was only available by asking at the restaurant, also for free. Each morning I had to ask the same hostess for tea, and she seemed pretty put out by the request. The hotel should simply offer self-service tea in the lobby and eliminate this unnecessary hassle. Restaurant: We had breakfast there three mornings. The staff were nice and the food was good, but nearly all of the menu choices were large meals. I really wished I could have ordered something simple, like a bagel, oatmeal, or yogurt. Those items are available at the buffet, but the buffet is expensive if you just want a light breakfast. One morning, we had a group of 14 people, and the restaurant was able to accommodate us without a reservation, which was impressive. Parking: Parking is crazy expensive. We had a rental car for two nights and instead found street parking a couple of blocks away. Overall, the Mark Hopkins is a fun, historic San Francisco landmark and definitely worth a visit. Just go in knowing that this is an older property that is showing its age. The location, building, history, and atmosphere are great, but some of the rooms and amenities could use some updating.
• AH

  Adrian Hatch

  Sep 16, 2026
  3.0
  I recently stayed at the Mark Hopkins for a week and found it overall to feel like "faded luxury." It feels hard to pick between a 3-4 rating here. I got a great price on the room via the IHG summer sale, and it was an excellent value for that price. But compared to other SF 4 stars and similarly priced nob hill hotels at the usual rate, this place would really disappoint me. It also did not meet my expectations for how Intercontinental would care for a classic SF hotel. Another reviewer praised the free continental breakfast for platinum status but I’m a plat ambassador don’t recall ever being offered that, if I missed it that’s a bummer and some reminder of that perk would have been nice. The TVs are old and do not display hotel/stay information like at other intercontinentals. The location is outstanding to explore town from, surrounded by very safe and lovely blocks and with quick access to great neighborhoods. Even on the 3rd floor we had an amazing view of the city. The legacy of luxury and classic charm is present - it felt great to have a bath in the marble bathroom and put the embroidered robe on after. Room service was amazing: delicious food and a classic full-cart service - although we had an order canceled on us one night. The staff were generally courteous, but the room service staff were outstanding. The folks at the desk did not seem as friendly or experienced as other nice IHG hotels. I appreciate a historic hotel and did not expect a modern ultra luxe place here. But everything here is discolored by a feeling of careless neglect and lack of attention to detail. It seemed like nearly every painted surface in this hotel was chipped and in need of touchup. The baseboards are all in bad condition - I swear this is not the sort of thing I'd ever usually complain about, but seeing shoe scuffs on the door in a marble bathroom really stands out. Scuffs and chips are constantly in view all over the hotel and it degrades the whole place. In the lobby there is a beautiful sitting area beneath a large paned window ceiling. At night those windows are illuminated by electric lights which are broken, and they flicker constantly like a bad fluorescent lamp. They're turned off pretty early in the evening, maybe because it looks so distracting, but that means the ceiling is just dark instead. It's just wasted potential and neglected beauty. The beautiful curved lamps in our bathroom had a layer of dust across all the brass. The bell / privacy indicator next to our room was broken and pushed into the wall. One elevator goes halfway up the hotel and on that floor the middle elevator has a beautiful brass sign for the top of the mark - except multiple letters have been replaced by clear acrylic. They didn't have makeup remover wipes at the front desk, I have never stayed at a hotel that didn't have that! We were upgraded to a corner room - but only onto the 3rd floor, and next to the hotel's only icemaker. The equipment was inside the wall within our room and we could hear every time someone got ice or the machine refilled. It wasn't too bothersome but felt like another wtf for such a nice hotel and I expect it would really irritate some people. The staff didn't mention it at checkin and it was a weird surprise for an "upgraded" room that the only ice machine in the hotel is in the wall! I stayed in a historic hotel in Georgetown recently and it was a drastic contrast across the entire experience. I am surprised at the volume of glowingly positive reviews after my own stay. As I wrote this review I realized this really is an easy 3 star. I got a good price and value on this room for what and where it was, but I am frankly upset by how poorly treated this SF icon is under its current operators, especially since that's Intercontinental and they can do way better. The view from the bar is lovely but the interior is stale, beige, and bland, especially compared to the historic photos on the wall. It felt appropriate to the character of the hotel as currently managed.
• BV

  Bri V

  Sep 14, 2026
  1.0
  My family's experience at this hotel was quite unprofessional and utterly disappointing and would steer clear of anyone staying here when visiting San Francisco. We had three large suitcases with us walking up to the front entrance. The bell hop standing in the front does not even utter one word to us and just points at the door we should enter in while ignoring our presence, refusing to assist us with our bags. This is not even the worst that happened here. Overall, the room was quite run down. The room had a musky smell entering in as well as the wallpaper not even being one design; a part of it was a completely different wallpaper. The water pressure of the sink was also poor so it was incredibly frustrating to use when barely any water is coming out. We went back down to the front office to request another room, but it was pretty much the same situation. Even after offering a room that was near the elevator, it would be an additional $30/per night. There was no real effort to resolve the subpar room with even a voucher and instead ask us to cough up more money for a room that was not any better than the first. It is obvious the place has not updated for years, but what was worse was the appalling staff. The situation that was really unsettling was when I asked for the complimentary water. I asked for three bottles of water just the ONE time we were staying for the week, as my family was thirstier than normal after coming back from a long day. The man at the front desk with glasses asked me how many people were in the room. I was caught off guard because I initially did not understand what that necessarily had to do with my request. When I answered two people, he snapped at me and yelled, "Then you get two" with no further explanation. He then madly got two water bottles and put it on the table without even acknowledging me the rest of the interaction. This was extremely off putting as this is not the professional nor appropriate way to treat a guest. I was not going to argue over plastic water bottles with the front desk, but it states on the welcome page that it is complimentary and hence does not state an exact amount. This disturbed me to the point that whenever I wanted water, if I saw this particular person at the front desk, I actually did not go up and would just go without water as I was genuinely scared he would yell at me again. The entire staff needs to be retrained on how to interact with guests. No one greets guests when they enter and leave the hotel and instead are just talking amongst themselves and ignoring them. They do not conduct themselves like a four-star hotel staff. I agree with other reviews on here stating similar experiences of the lack of hospitality and basic amenities. The management needs to take action instead of just saying they are sorry to hear of the bad experience. Their response to bad reviews are hollow and mean nothing. They simply do not care as this has been repeated without any corrective action. This hotel definitely does not live up to the IHG brand and I will not be visiting this hotel again.