JN
John Nguyen
Aug 18, 2026
Terrible service!! Phone always go to holding music tone then go to voice mail. Seems like no one is working there!!!
I’ve walked past the Hublot boutique many times and, honestly, never thought there was anything particularly special about it. That changed completely when I finally stepped inside looking for a strap.
From the moment I walked in, Milca and the manager were incredibly kind, welcoming, and patient. They took the time to answer every question I had and made me feel genuinely respected as a customer. There was no pressure, just great conversation, knowledge, and an exceptional level of service.
It reminded me that luxury isn’t always about the watch itself — it’s about how you are treated and how you feel throughout the experience.
At Rolex, you buy a watch.
At Hublot, you buy an experience — and respect.
I’ll definitely be visiting the Hublot boutique much more often. Thank you, Milca and the manager, for such a wonderful experience!
Stopped into Hublot at South Coast Plaza with a client after wrapping up a successful sale on a Newport Beach waterfront property. Hublot's identity is unmistakable — bold, contemporary Swiss watchmaking that genuinely appeals to clients who want something distinctive on the wrist. The boutique staff here were outstanding: attentive, well-informed about every reference in the collection, and clearly passionate about the brand's fusion aesthetic. We spent a good amount of time with the Classic Fusion and Big Bang collections. My client walked away with a piece he'd been eyeing for months. As a luxury real estate broker working throughout Orange County, I always find Hublot at South Coast Plaza to be a natural stop for clients celebrating a milestone. Great team and a beautiful space.
Edited: I was able to talk with the boutique representatives and come to a compromise regarding the amount of time taken to repair the watch, for which the parts are apparently very rare and hard-to-find. They provided a significant discount on the washer repair. Thank you.
I've been waiting for 4 months to receive my Hublot Flyback from repairs without any updates. This was my first watch purchase made 10 years ago as I was finishing training and has special value to me, and I just want it back now. I'm only leaving a couple stars because the storefront is pretty cool, but I've had to go in twice to ask and are unfortunately unhelpful with providing more clarity on the status or if they can even get it back on notice.
DM
Dzmitry Mik
Jan 10, 2023
Good!