CHANEL

评价

• AL

  Angel L

  1 day ago
  4.0
  Nice store and a good selection. The staff was okay, but the service felt pretty average and could be a little more attentive. Overall, still a good shopping experience.
• GD

  Gulten Daglar

  Sep 21, 2026
  1.0
  We left this store feeling deeply disappointed and disrespected. We were treated like second-class customers, and it was honestly hurtful. No customer should ever be made to feel this way.
• SL

  Saggon LLC

  Aug 9, 2026
  5.0
  Great service and staff
• SK

  S K

  Aug 3, 2026
  1.0
  I am extremely disappointed with the customer service at the Chanel South Coast Plaza boutique. I was on the waitlist for a specific bag for approximately eight months. When the bag finally became available, I was told they were unable to reach me and sold it to someone else. I never received a voicemail, text message, or email informing me that my bag had arrived. After I expressed my disappointment, the store manager personally contacted me and assured me that they would locate the same bag for me within one to two weeks. Unfortunately, that promise was never fulfilled, and I never received any follow-up or update. Luxury shopping is about more than the products—it’s about trust, communication, and customer service. Sadly, my experience with both the sales associate and the store management was disappointing. After waiting eight months and then receiving promises that were not kept, I no longer felt valued as a customer. I expected a much higher level of professionalism from Chanel. Based on my experience, I cannot recommend this boutique.
• DJ

  Donna J.

  Jul 27, 2026
  5.0
  I came as a walkin yesterday. It was a Sunday, the line wasn't so bad when I got there. I only waited for almost an hour. When it was my turn, the SA assigned to me was Taylor Bishop, she was welcoming, and she knows what her doing and she made sure that I get the bag that I want which I did before it got sold out. I was so happy after I left the store and I could'nt wait to go back again for my next purchase. 🥰