Tiffany & Co.

评价

• TB

  Tanya B

  3 days ago
  1.0
  Extremely disappointing service at Tiffany & Co. in Selfridges, and nowhere near the standard I would expect from a luxury brand. I visited with a pair of Tiffany silver earrings and was told very abruptly that they do not serve customers without an appointment on weekends. What made this particularly frustrating is that I could not find this policy stated anywhere online, and these same earrings had originally been purchased on a Saturday without an appointment. The way this was explained to me was also unnecessarily patronising and dismissive. The staff member I dealt with was a tall, slim British woman, approximately 5’7–5’8, with light brown hair. I approached her twice for help, and both times, while I was clearly still in need of assistance, she turned her back to me and disengaged from the conversation. She also proceeded to explain to me, in a patronising manner, that silver tarnishes, as though I was unaware of one of the most basic characteristics of silver jewellery. That was not the reason for my visit and did nothing to address what I was actually asking for help with. What I found most disappointing was that there appeared to be staff available, yet there was no attempt to find another solution, offer an alternative time, properly explain the supposed appointment policy, or make any effort to retain me as a customer. They were simply comfortable letting me leave. If Tiffany has a strict weekend appointment-only policy, it should be clearly communicated online and explained professionally and courteously in store. Being unable to accommodate someone is one thing; making them feel dismissed, talked down to and unwelcome is another. For a luxury brand that trades heavily on service and customer experience, this was exceptionally poor. I have purchased from Tiffany before, but this experience at the Selfridges counter has seriously changed my impression of the brand.
• CH

  Cyan H

  Aug 24, 2026
  5.0
  Had to buy a new necklace due to the broken of my old one, thanks to Simone and Walid patiently helping me to decide which one to get, had a really interesting conversation and was an amazing purchasing experience :)
• KW

  Kerrie Wood

  Apr 23, 2026
  5.0
  Had the absolute pleasure of meeting Tiffany & Co’s @ Selfridges Oxford St “Joe” today who is the consummate professional - the best retail sales associate and brand ambassador-while I didn’t purchase today there is a ring that I will be back for …. Thank you Joe - you made my day…… k 🇦🇺
• LK

  Laris Kilimci

  Apr 12, 2026
  1.0
  Wanted to buy a gift for my mum for organising the wedding and the staff completely ignored me, my husband and my grandma heading to the Chelsea store on my way to home now where they have more options and less lazy and brown noser staff.
• VZ

  Victoria van der Zee

  Mar 15, 2026
  1.0
  We wilden een ring passen maar zagen er waarschijnlijk niet 'rijk' genoeg uit. Ze stonden met 4 niks te doen en de aziatische vrouw die er werkt had duidelijk geen zin. Ik moest maar een afspraak maken...dat is dan een verloren klant :) .