AC
Antonia Codreanu
Jul 28, 2026
Excellent customer service. I came in with a broken 4mm cable bracelet to see if it would be possible to fix, they went above and beyond and gave me a new bracelet free of charge.
Love DY, love shopping at this store. Thank you!!
BC
Barbara Cats
Jun 28, 2026
After an unfortunate incident with a chain that was purchased from them a few years ago- I reached out to them, not really knowing what I was expecting. What I received in compassion, caring words in emails that were sent promptly, and the most amazing customer service, from both head office and the store here, well, I cannot recommend them more highly if I tried. A truly unique customer service experience because it was so incredible.
I visited the David Yurman store today, hoping to purchase a stackable ring as a Christmas gift. Unfortunately, the experience fell far below expectations. From the moment we walked in, the sales associate appeared cold and annoyed. I understand that the holidays can lead to items being out of stock, but the lack of warmth and professionalism was disheartening.
What truly baffled me was being made to crouch down to try on rings priced at $600. She didn’t even offer to set us up at a more comfortable spot or bring the rings over to me. I’ve never experienced such an odd and disrespectful approach to customer service. Even my boyfriend noticed the poor service and suggested we leave for Tiffany & Co.
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claude ranger
Aug 19, 2023
Cela fait de nombreuses années que je porte des bijoux David Yurman et je ne m'en lasse jamais. Des bijoux élégants, classiques et intemporels fabriqués par des artistes et artisans pour l'homme qui veut se distinguer. A leur boutique chez Ogilvy à Montréal, c'est Stefania à qui je me réfère pour obtenir des conseils avisés. Avec elle, je peux toujours compter sur sa franchise, son dévouement et son professionnalisme.