I called ahead to ensure the bracelet I was looking for my wedding anniversary was in stock. They assured me it was. After a 1 hour detour to get to the mall to purchase it, they pulled out a bracelet that was different from the one I had inquired about.
The associate then proceeded to go through the drawers behind the counter then disappeared in the back to look for it. After about 30 minutes she came back and never really let me know:
1 if they had one
2 if they could order one
3 how long the process could take as my anniversary is a month away
Instead, she proceeded to show me bracelets that were completely different and 3-5X the price of the one I wanted and was perfectly willing to buy.
Never going back.
SK
Steve K
Feb 12, 2026
1.0
The quality and customer service from David Yurman is 1 star.
I bought 2 - Box Chain Bracelet with Stainless Steel and Sterling Silver, 2.7mm from them ($300 each) and they both broke within the first few months. When they broke, I didn't realize until it was too late and could not find. I explained the situation to customer support (Muhra) and she didn't offer any goodwill or solutions.
I will not buy from David Yurman ever again.
BM
Bonnie Maher
Sep 26, 2023
1.0
This is not a review of the store. They may be fabulous. I’ll see. The David Yurman Website sucks big time lol! They will not allow me to order on line. What the heck? I’m so frustrated. Not a fan of the product, it’s clunky, heavy and ugly but my sister loves this stuff so promised her a particular pair of earrings she would like for her birthday. So order them from the website no problem ya right lol! Now I have to try to find them. So hopefully this shop has the earrings I’ve promised. Never again.