DIOR

评价

• SZ

  Shenglin Zhang

  6 days ago
  1.0
  Extremely disappointing experience at Dior Vancouver. I bought a brand-new bracelet from a new collection only about 20 days ago. I had worn it only twice, for less than 12 hours total, and the finish already started coming off. I went to the boutique to ask for a repair. At first, the staff were nice and told me they could help. Then everything changed. One extremely rude and dismissive staff member told me to contact Customer Service, basically treating me like I was a problem and just wanted me to leave. After that, the boutique and Customer Service kept sending me back and forth. The explanations kept changing: first I was told it couldn’t be repaired because it wasn’t fine jewelry, then that it could be repaired, then that it could be exchanged, then that it couldn’t be exchanged and I should contact the store in Korea. I wasted an entire afternoon dealing with this and still got no solution. For a luxury brand, this level of customer service is honestly ridiculous. The staff’s attitude was far more disappointing than the product itself. 店员把自己当迪奥一般高贵 实际上还没有一条最便宜的手链值钱 还没di ao贵
• PK

  Parneet kaur

  Jul 26, 2026
  1.0
  We visited on July 25, 2026. There was one couple waiting ahead of us, and after we’d been waiting for about 10 minutes, a Dior male representative called them inside and told us to move to the side of the door in a very rude manner. It felt disrespectful, especially because of the way it was said. We left and visited Dolce & Gabbana, Chanel, and Louis Vuitton instead, where every staff member was welcoming and professional. When we came back later, there was a much larger line standing in the middle of the entrance, yet no one was asked to move aside. That inconsistency made the experience feel unfair. I hope Dior trains its staff to treat every customer with the same level of courtesy and respect, regardless of who they are.
• LL

  Lena

  Jul 9, 2026
  5.0
  The store looks stunning! My friend and I came today just to check out the new location and we met a very kind Romanian staff member who demonstrated excellent customer service. We didn’t buy anything today but she still engaged in a fun conversation with us. She is very heartwarming to talk to. Props to the managing team for hiring her!
• KG

  kamran ghaemi

  Jul 4, 2026
  1.0
  Bad experience. There were only about 10 people in the store, but we were still asked to wait for 20 minutes. The whole process felt disorganized and poorly managed.
• SW

  Siqi Wan

  Jun 28, 2026
  5.0
  Great experience at Dior Oakridge. The new store is stunning and feels just like a Dior boutique in Paris. Picked up a wallet and received top-notch service from start to finish. Super friendly and enjoyable. Highly recommend to book appointment on weekend!