BVLGARI

評論

• NP

  Nadeem P

  Mar 29, 2026
  1.0
  Interesting experience here today. Was dealing with the male that works here until his client came in, and he handed my spouse and I over to an older woman with short, reddish brown hair. I asked to see the titanium octo pictured below. She reached into a drawer to bring it out and let me try it on. The clasp was hidden so I needed assistance removing it. She removed it from my wrist and took it away from me without asking if I was done with it, or if I wanted to purchase it. Just took it off my wrist and put it away. I found it odd how abrupt she was and felt as if we were not welcome, so we left. Bvlgari makes some cool timepieces but due to this experience I don’t think I will add one to my collection.
• TD

  The Hotel Diaries

  Sep 27, 2022
  1.0
  We had considered buying something but being belittled by the retail associate's attitude at this Holt Renfrew location made us not move forward and bought a ring from another high end shop instead. The young Chinese woman as the Bulgari associate "helping" us, kept talking over us while I was trying to translate for someone who didn't speak English or Mandarin (although I do for both). If she had acted with patience instead of expecting a "buy and go" for a quick sale, then you know that soured our opinion on the brand. She was treating us in a elitist manner, even though we always buy from Holt's during our visits. I was courteous during our visit since I used to work in retail myself (people in service know how it sucks to see a terrible review), but I was actually miffed towards the end of it because of figuring out ring sizes. I was asking the person why didn't she know her ring size (and because I can) but the associate ended up repeating like a parrot that it should be a given to automatically know. It was condescending at that point. I told the person I was with we were being treated horribly, even though she did want to buy and I had told her to say she will think about it instead. Please note "the store experience" can really change the atmosphere of who comes in to buy, whether it's the cheapest item available or your most expensive. It can lead you to more sales in the future.
• AM

  An M

  Aug 29, 2022
  5.0
  The first time I visited this store, I instantly felt welcomed. I was only hoping to have a closer look of the beautiful Serpenti jewelry collection. While browsing, Esther offered to show me the designs and encouraged me to try them on, particularly the rings. I truly appreciate this because touching and trying on the jewelry pieces first helps you make an informed decision in investing for a jewelry piece. Esther was very helpful in finding the right size and was very pleasant in answering all questions I had. In addition, I love the fact that Esther kept me informed of the latest Bvlgari updates. I highly recommend this shop with excellent customer service.
• JW

  J W

  Oct 3, 2021
  5.0
  Great service.