McArthurGlen Designer Outlet Vancouver Airport

评价

• CH

  c h

  1 day ago
  1.0
  Horrible and extremely rude service at Guest Services i have always loved and frequently visited this outlet, so this experience was incredibly disappointing . ​I went to Guest Services to ask for help because my luggage was too big for the locker. so i asked to staff but she ignored .. and when i asked repeated Instead of helping me, stared me down and said, "THEN CARRY IT" ​As a customer, I have never experienced such an unprofessional and disrespectful response. This completely ruined my day and my shopping experience. Management needs to seriously retrain this person.
• SN

  Stefan Nels

  3 days ago
  4.0
  Dieses Outlet funktioniert und ist gut organisiert, wie die Outlets der gleichen Kette, die man zum Beispiel auch aus die Niederlanden, Norditalien etc. kennt. Man kann durchaus günstige Dinge, vor allem Mode, einkaufen. Man muss aber aufpassen, da sich bei einigen Teilen der Ware, offenbar auch für reine Outletproduktion oder Ware von geringerer Qualität, als man von der Marke erwarten würde, handelt. Auslaufender reguläre Ware am Saisonende, kann man hier aber, wie auch an den anderen Standorten, durchaus günstig erwerben.
• WC

  WEI C

  6 days ago
  1.0
  Due to the power outage, the mall is closing early than it supposed to, I was taking my family there to hang out, after the shopping , we were walk around to look at the airplane. When we returned to the car suddenly a Spanish security jump to us, very rudely told us, we are close, you have to leave, even though we told him we are leaving, he is none stop repeating the same thing! We love the mall, but the management is horrible
• TT

  Talal

  6 days ago
  5.0
  I was feeling bored and wanted a change of scenery—somewhere interesting that could help me recharge my batteries and lift my mood. I decided to visit the McArthurGlen Designer Outlet Vancouver Airport, and it turned out to be exactly what I needed. It was a beautiful day, and the outlet was full of energy. The place was packed with people—some were there to shop, while others seemed to be enjoying the atmosphere and spending time with friends and family. The lively environment made the whole experience feel vibrant and exciting. What impressed me most was the design of the outlet. It feels like a charming European-style village, with elegant decor, open walkways, and a welcoming ambiance. As I strolled through the streets, I almost felt like I was wandering through a busy shopping district in Rome or Paris. The combination of beautiful surroundings, bustling crowds, and outdoor spaces created a unique experience that went far beyond shopping. Even if you’re not planning to buy anything, it’s a wonderful place to walk around, people-watch, enjoy the atmosphere, and simply escape your routine for a few hours. I left feeling refreshed, energized, and glad I made the trip. I would definitely recommend McArthurGlen Designer Outlet Vancouver Airport to anyone who feels bored, needs a change of pace, or is looking for an enjoyable outing. Whether you're shopping or just soaking in the atmosphere, it's a great place to spend your day.
• CC

  Colin C.

  Jun 19, 2026
  4.0
  Had a bit of an unfortunate experience on my May 29, 2026 visit involving the bearing and deportment of the store manager. Had a chance to discuss it with the District Manager, and I was satisfied with the response and acknowledgement. Details below. -- Visited May 29, 2026 (~5:00-5:30pm) to make a partial return (separate receipts) of my May 18, 2026 purchases. While I understand that at times there can be pressures of individual store-level and individualized sales targets even in the absence of a commission structure, in any customer facing role — whether it be by a regular store employee or a manager — an individual’s professional bearing and deportment matters. Each interaction is an investment into future sales conversions and an ongoing relationship, regardless of the objectives or outcomes of the current visit. As I had also mentioned I’ve always been very impressed with the layout of QE Home B&M location and how knowledgeable the staff are in order to simplify the selection process and to make meaningful pairing options and it is perfectly fine and reasonable for a store associate to wish to turn a return into another conversion. I’ve always had the notion that QE home would be my first go-to for bedding solutions where I’d get to see and feel exactly what I was purchasing. However my visit on May 29, 2026 was impactful enough to make me feel that I didn’t want to ever return for fear that my experience that day would be replicated. The major concerns that were discussed were the following: 1. BEARING AND DEPORTMENT - The store manager didn’t seem very pleased with the fact that I was returning an unopened sheet set and duvet cover set. I made this decision after returning home and discovering that I already owned an unopened set that I had purchased last year in a similar colour. This was visible in tone and body language. 2. FINAL SALE Execution- I made a purchase of felt tote bins during the visit, which were on sale for 20% off. I am open to being corrected on this but as far as I recall, I was not told that it was a final sale item until after payment was processed. I was just told it was final sale after the receipt printed and it was stamped with the final sale stamp. I found this particularly peculiar as it did not seem to conform with the policies on final sale items as written on the receipt, and something about the manner in which the message was delivered felt vindictive. Like petty retribution. This is what triggered the call to QE home to confirm policies, where I was told that it should not have been marked final sale. You also were able to confirm this to me and that the application of the final sale stamp is not discretionary at the store level. Given this confirmation, I feel this is conduct that is unbecoming of a manager’s station. 3. WITHOLDING ORIGINAL SALES RECEIPT COPY - The last matter I found to be a bit off was after receiving my refund receipt, I was not given back my copy of the original sales receipt. I asked about this and the store manager said, “but there’s nothing left on it.” This was a point of friction in the interaction. The store has its own copy of the original sales transaction. That is my copy for my own bookkeeping. I’m willing to give the store another opportunity, but still feeling somewhat hesitant given the experience. Furthermore, I’m concerned about how this manager carries herself when it comes to overall employee morale as well. Sometimes, it’s just a matter of checking in. Sometimes it’s just a bad day. Sometimes, it’s taking 10 for a breather. I’m not here to assume or judge what may have motivated this experience but I’m glad the district manager was able to listen to and acknowledge the experience.