BA
Bandar Aldawood
Jun 15, 2026
The staff member at the branch was unprofessional in his approach and did not provide the level of service expected from a well-known brand.
When I asked about the fragrances, I expected assistance and product recommendations. As is common in fragrance stores, I would have expected the employee to spray and present the fragrances for me to try. Instead, I was simply told to help myself.
This was particularly disappointing given that I purchased a fragrance from the store. Customer service should reflect the reputation of the brand, and unfortunately, my experience fell short of those expectations.
We had a wonderful experience at Celine and ultimately purchased Celine parade perfume . Sumi took care of us from start to finish. she was so patient and was not pushy at all. Ultimately, it was a wonderful experience and we won't hesitate to return or recommend this location and brand over and over again.
We had a wonderful experience at Celine and ultimately purchased a beautiful luxury handbag. Zion took care of us from start to finish. He was so patient and was not pushy at all. Ultimately, it was a wonderful experience and we won't hesitate to return or recommend this location and brand over and over again.
CA
cynthia adams
Jan 25, 2026
Enrique was nice and was very helpful. Happy with my purchase 💗
Customer service was immaculate, I was greeted when stepping into the store and as I knew exactly what I was buying: Celine NightClubbing EAU DE PARFUM …(It’s amazing). I then was asked if I would like a glass of champagne while purchasing and was able to look around while my purchase was being gift wrapped. I appreciated the hospitality and convo. Happy holidays once again.