VALENTINO

Recensioni

• LW

  Labeena Wajahat

  Feb 16, 2024
  1.0
  Would give 0 stars if I could. Terrible customer service for a return and argumentative SAs who lie straight to your face. Never coming back.
• JM

  jason manlove

  Jun 13, 2020
  5.0
  Excellent customer service and a first class shopping experience. Michael W was a true professional and a gentleman.
• GT

  Griselda Toth

  Jan 25, 2020
  1.0
  I Purchased a backpack while on a trip in Europe, a few hours after the purchase I realized the zipper was not working properly. Brought it to this Valentino store once we came back to the United States, only to find out that Michael found it amusing that I couldn’t use my bag while on vacation. He literally laughed on my face. I ignored his comments, the bag was sent out to replace a zipper. I called the store several times to check on the bag but the very first time I called the response back to me was “well did I call you? If I don’t call you that means your bag is not ready”. Weeks went by before my bag was finally returned. I once again went back to this Valentino store to pick it up, this time there was a lady there who was even more rude than Michael was. I wanted to know where the bag was sent for repairs and if they were part of Valentino. I was told that if I wanted that I should’ve shipped it to Europe. There’s no customer service whatsoever at this place. I will not be going back to the store again.