Came in tonight with my girlfriend to buy her a bag for Valentine’s Day and we ultimately decided not to purchase the bag here because of the poor customer service. The two women working, one blonde one brunette seemed to be very judgmental and gossipy whispered something about my girlfriend and it made us feel very uncomfortable. She wrapped her sunglasses purchase very poorly, it looked like a kindergartener did it and we had to ask her to rewrap it. Typically sales associates will ask if you’d like a water, not once did they offer. With their attitude and lack of professionalism, they should be working at a lower scale store because they are not representing Saint Laurent very well. We have never experienced this at any other designer store. When we left the blonde associate gave my girlfriend a very dirty look. It was the last time we will be at this location.
DS
Daniela Stevenson
Feb 14, 2026
Wow they need to hire some new Sales Associates at this location. I came here on 2/13/26 at 9:30pm and Madison in particular was not very pleasant to work with. The day prior Ashlin was easy to work with and wrapped my purchases very nicely, and helped me out a lot. However tonight Madison whispered something to a blonde co worker as she walked away from me and the co worker gave me a really dirty look and it got really quiet. I decided not to go through with the other purchase of the purse because of her poor attitude. She wrapped my sunglasses very poorly the tissue wasn’t even folded it was just stuffed in the box very sloppily and bulky there was no sticker on it and it looked like it came from Homegoods. I had to request her to rewrap it TWICE. I prefer Louis Vuitton, Chanel, Gucci, and Dior customer service 1000000x over this Saint Laurent location. I will spend my money elsewhere. The Saint Laurent at the Wynn has way better customer service and employees.
I wanted to get a wallet that was sold out in the Northeast but saint Laurent said Vegas was the only place that had it. I was lucky enough to be helped by Isaac who made sure I received the package on his day OFF. He helped me out tremendously and was so amicable during the process
HJ
Hristo Janeski
Jul 7, 2023
I have shopped at a few stores and by far the manager and employees at this location just continue to amaze me.
They are super nice, and helpful always. Being young I am not usually respected in higher end stores for obvious reasons. However, at this location it is nothing but respect and immediate assistance. They even sent me a Christmas card, and thanking me for shopping at their store which was very nice!
Truly phenomenal experience. Thank you so much!
VB
Valerie Baltazar
Mar 23, 2023
SA Brittney was not very accommodating. She made us feel like she was not interested in helping us. She made face and appears irritated when we were trying on bags and did not put it back the way they were. It’s one of those stores with a “not-so-friendly” SA’s.