MM
Mauricio Mondragon
Dec 31, 2024
El servicio en la ubicación del Wynn es fantástico, nada ver con Crystal Shops
We stayed a few days at the Wynn for the basketball summer league.
I was also looking to buy a cross body bag. Visited this Celine store at the Wynn on Monday the 10th of July 2023 around 3pm. I approached the bag that I might want to buy, picked it up and wanted to look inside, but the sales associate, she was Asian, I don't know her name. She came and took it from me, she opened the bag. I asked if there’s anything similar but a little lighter? She then proceeded and showed me a different bag. As I tried to open the clasp to look inside, again she took it from my hand and said be careful with a raised voice. She was extremely rude, how I'm I supposed to buy a bag when I can’t even operate and inspect what I'm buying? She probably didn't think we could afford to buy a bag from there. She then asked me are they with you? She was referring to my husband and his brother. It was irrelevant ! We got out of there and left. I will never buy anything from this location.
All of the associates were very knowledgeable and communicated well with me and their coworkers to make sure my bag was exactly what I needed. They pick up the phone quickly, answer texts, and got back to me whenever I had questions or inquired about bags. David helped me repair a bag that I have overused and it makes me glad that I invested in a brand that is the epitome of great customer service!
JS
Johnathan Smith
Jul 23, 2021
Gregory was so helpful. Customer service is great. They are kind and answer any questions you may have.
GT
Gaile Tiquia
Jan 6, 2021
There’s a few associates standing by the doorway ready to help you. Very helpful, knowledgeable, and very patient since I dont know what scent of perfume to get, it took me a while as i go back and forth with each perfume. I did not feel any pressure while shopping in the store (unlike other highend store where they will look at you wherever you go, whatever you touch).