Tiffany & Co.

Recensioni

• PA

  pj Ad

  2 days ago
  1.0
  I have been trying to speak with the store manager for weeks and nothing. I dropped off a bracelet for repair never dreaming someone would switch it for a fake! I got a call from the repair in NY who said they couldn’t fix it because it wasn’t authentic. I was appalled because I bought it from Tiffany’s years ago. So I said send it back and I would deal with it. There were all kinds of weird excuses about its return but eventually it made it back to Indianapolis. The bracelet was fixed so they assumed someone got the bracelets mixed up. I paid the $80 put it in the Tiffany bag and left. I was in a hurry because I had to wait forever for them to find it. Weeks later I pulled it out of the bag to wear it and it wouldn’t fit. It felt gritty and seemed lighter weight. I realized that wasn’t my bracelet! I called Tiffany repair and they said to call Indianapolis. I spoke with sales persons who said the manager would call but never did. She said i had a blue beaded bracelet which it wasn’t. No response from Tiffany’s. I will file a police report but I can’t find my receipt after all the years. I will dispute the $80 and see what an attorney will say if it’s worth filing suit. This is shocking. Walmart would provide better customer service.
• IT

  Indy500 Tabasco

  Sep 23, 2026
  5.0
  so Far the best jewelery store to shop in the USA. Very friendly and professional staff.
• TR

  Terry Rader

  Aug 16, 2026
  1.0
  I was asked by the guard if I had an appointment and I said no I didnt know i needed one. They only had 1 customer in the store. I felt like I was an inconvenience to them and was made to feel bad. He said I could wait. After 10 minutes another lady came out and she reprimanded me for not making appointment. She said it isnt always about customers we have other things going on in the back too.i said OK and was going to leave but she started working on tablet and measuring my bracelet. I told her I wanted 4 links taken out. She had the look of I dont know what im doing the whole time. She looked busy with tablet and bracelet but accomplished nothing. She asked if I wanted it shipped to my home I said that's fine. Another lady stepped in and said you cant because you haven't paid for the work. I said she ask me i didnt know what the policy is. She finally said so u want an inch taken out. I said no that would make it to small. That's when I had a bad feeling about it being done correctly. I said I would take it somewhere else. Picked up my bracelet and left. I wasnt rude to her but all of them was to me. I have never been treated this way before at Tiffany's. Very disappointed!! Thank you Todd and Terry Rader It now has been weeks later and still have had no response to my letter wrote to main office other to ask for my phone number and still no contact after giving it to them multiple times.
• TR

  topasio ruiz

  Jul 31, 2026
  1.0
  I had a bracelet repaired and was very clear with the representative about the exact length I wanted. When I picked it up, the bracelet was not the length I had requested, even though I had to pay for the repair. Now I’m being told I have to pay a second fee to have it corrected to the length I originally requested. I don’t think customers should have to pay twice because the repair wasn’t completed as instructed the first time. This experience has been frustrating and disappointing. I expected the work order to be followed and, if a mistake was made, for it to be corrected without charging me again. I hope the company takes more care in listening to customers’ requests and stands behind its repair services.
• MM

  melly

  Jul 30, 2026
  1.0
  ZERO STARS. Just had the worst customer service I have ever experienced anywhere. They do not stand by their products. We’ve been Tiffany & Co. customers for 30 years, have half a dozen pieces. None of them performed as poorly as the piece we purchased this year, including the same necklace purchased decades ago for my daughter. The clerk assured me they’re still using the same artisans and products, but in my own experience, the materials are not equal. And don’t wear anything you buy from them unless you’re 100% sure you’ll keep it as they don’t accept worn pieces. I wore it for 24 hours before deciding the quality wasn’t what we were accustomed to. Shame on you Tiffany & Company. We’re done with you.