VALENTINO

Reviews

• DC

  Daniele Carvalho

  1 day ago
  3.0
  I made a purchase at this store and later needed to return to exchange the bag. Unfortunately, I did not feel comfortable with the service I received from the manager during that process. I was still undecided about the color of the bag, but the manager repeatedly insisted that the color I had originally chosen was the better option, offering several reasons to support his opinion. I did not understand why he seemed impatient or nervous with me, as I was simply trying to make the best decision for an important purchase. In the end, I accepted his recommendation, paid the price difference, and left. When I arrived home, I realized that I had not received my receipt and that it was not inside the shopping bag. I tried calling the store, left a voicemail, and never received a return call. This made the situation even more difficult when I later needed to visit another store for an exchange, as I had no easy way to prove my purchase without the receipt. I believe that a luxury shopping experience should include attention to detail, clear communication, and strong customer support, especially when unexpected issues arise. Unfortunately, that was not the experience I had on this occasion. I hope this feedback will be taken as an opportunity to improve both the customer experience and the store’s processes going forward.
• AA

  Adriana

  May 31, 2026
  1.0
  Patético el servicio al cliente. Llegamos a la tienda y la rubia que está trabajando los domingos, nos preguntó si se nos ofrecía algo y al decirle que estamos mirando, nos miró despectivamente. Jamás he visto tan mal servicio al cliente en una tienda como esta
• ET

  Elvin's tyre

  Feb 8, 2026
  5.0
  Great Customer Service, Friendly Staff
• B1

  Bachaco 1234

  Nov 5, 2020
  5.0
  Excelente muy económicos muy amables súper genial todo en Velentino
• SJ

  S Johnson

  Jul 24, 2018
  5.0
  Awesome experience! I was completely catered to and my purchase was made without prompting or any "salesy" commentary. A 30 min full on storm happened as I was enjoying the outside of the Miami Design District. The type Miami is known for this time of year. The staff at Valentino RE-WRAPPED my soaked shopping bag, made it rain proof and allowed me to retreat comfortably until the storm passed. Delightful experience!