Saint Laurent

Recensioni

• DR

  Dee Root

  Aug 3, 2026
  1.0
  I recently graduated from law school after working full time and supporting myself throughout the entire journey. It was one of the hardest things I have ever done, and it is an accomplishment I am incredibly proud of. To celebrate, I decided to treat myself to my first luxury handbag, the YSL Sac de Jour. It was not an impulse purchase. I spent weeks researching luxury bags before deciding on this one because I wanted something timeless that I could carry to work as I begin my legal career and as a reminder of everything I sacrificed to get here. After purchasing the bag, I left it in its original packaging while I focused on preparing for the California Bar Exam. I sat for the exam in July 2026, and afterward I finally unpacked it and loaded it with nothing more than my laptop, a folder containing copies of my résumé, and a few work documents. Within minutes of carrying it, the bag slipped from my shoulder because the stitching came apart. I was stunned. This was not the result of misuse or excessive weight. It was essentially the bag’s first real use. Given the reputation and price of Saint Laurent, I had every reason to believe the issue would be handled professionally. Instead, my experience at the boutique was disappointing from the moment I walked in. Rather than feeling like a valued customer, I felt as though I had to defend myself for bringing in what appeared to be a defective product. The interaction was passive aggressive and unnecessarily confrontational, leaving me with the impression that I would need to have a brand new luxury bag repaired elsewhere at my own expense. The bag was ultimately taken for evaluation, and I was told I would receive follow up communication. That never happened. Despite my efforts, I have been unable to get an update or even reach someone who can tell me what is happening. What should have been a meaningful purchase celebrating years of hard work has turned into an incredibly frustrating experience. At this point, I feel less like a valued customer and more like someone who spent thousands of dollars only to be ignored when something went wrong. This has been anything but a luxury experience. If this review reaches someone at Saint Laurent who can provide an update and take ownership of this situation, I would genuinely appreciate the opportunity to have this resolved.
• RM

  Rachel M

  Apr 2, 2024
  1.0
  Hours on both google and the Saint Laurent website indicate this store closes at 8pm on Monday. I tried to purchase a bag at 7:30pm, but the doors were locked and the sales associates inside completely ignored me. One made eye contact and flat out ignored my attempts to ask why they were closed, while the other tried very hard to not make eye contact. A simple "sorry, we had to close early today" would have sufficed. But this was completely unprofessional.