Best Western Plus Southpark Inn & Suites

Recensioni

• DF

  Dr. Cassandra Frank

  Jun 22, 2026
  1.0
  I recently stayed at this property and unfortunately had a very disappointing experience. From the moment I entered the room, there was a strong musty, damp odor that never went away. Several maintenance issues made the stay uncomfortable, including a leaking shower, a toilet that did not flush properly, and an air conditioning unit that emitted a loud squeaking noise continuously throughout the day and night. The mattress was also extremely hard and uncomfortable, making it difficult to get a good night’s sleep. What was even more frustrating was the lack of basic amenities and customer service. There were no towels in my room upon arrival, and when I requested some, I was made to feel as though I was causing an inconvenience. Despite housekeeping staff being on my floor with a cart full of towels, I was told they had only come to vacuum and could not provide any towels. Additionally, there was a significant communication barrier with some staff members, which made resolving issues difficult and added to the frustration. For a hotel carrying the Best Western name, I expected a much higher standard of cleanliness, maintenance, and guest service. Unfortunately, due to the condition of the room and the overall customer service experience, I would not choose to stay at this property again. I hope management addresses these concerns so future guests can have a better experience.
• MM

  mike mcclellan

  Jun 20, 2026
  5.0
  The stay was great. The newly remodeled hotel is very nice and clean. Friendly staff and good breakfast.
• JW

  James Watters

  Jun 13, 2026
  2.0
  Purchased the room for a week for the pool. Pool is indefinitely closed. Was only given the option to refund remaining days instead of a discount off the price. Shower head fell off multiple times. Loud noises all hours of the night and day. Overpriced for so little luxuries.
• NV

  Natural Vibez

  May 31, 2026
  1.0
  Will not be back. This place needs some serious updating. The bed is hard as a brick. The room looks like a dungeon. So depressing. You have 2 temps you can choose in the room, either burn up or freeze to death. I had to switch rooms because it the lock didn’t work. The key cards just deactivate themselves and I had to call for help twice. Service workers are nice. Breakfast is horrible. Not edible at all. Just overall a bad experience.
• BH

  Brad Hayden

  May 21, 2026
  3.0
  Well unfortunately they apparently dont clean room you have to ask for towels and the mattress needs replaced not very comfortable