Best Western Plus Downtown North

Recensioni

• KL

  Kevin Lowry

  Aug 23, 2026
  4.0
  Better looking basic hotel, best breakfast I've had in a long time where you get sausage and bacon which you don't get from Comfort or Laquinta, the sheets were clean but stained as if the stain won't come out after wash so simply bring your own sheets
• SO

  sky ortegon

  Aug 6, 2026
  5.0
  My room was exceptionally clean, and the AC worked perfectly, which was a huge relief in the summer heat. The customer service was outstanding—they were very helpful in getting me a room at the last minute. The complimentary breakfast was also good and was a nice way to start the day. I had a great experience and would highly recommend this hotel to anyone visiting San Antonio!
• NN

  NMartinez

  Jul 31, 2026
  1.0
  1st time staying at a Best Western and never again! Instantly greeted with a ROACH that was hanging by the fridge. Room was filthy dirty and run down. Half the outlets didnt work, Dead bugs on floor, patched walls not even painted. AC made the room feel so humid....Disappointed entirely. Thankfully arrived late and checked out next morning which i had originally reserved 4 nights. Absolutely wouldn't stay there 4 nights. Pics below are of dead bugs and some of the patch jobs it wont let upload videos but BEWARE staying here.
• MP

  Martel Phillips

  Jul 26, 2026
  1.0
  I rarely leave reviews, but I feel people need to know about our experience. We stayed at this Best Western in San Antonio from July 23–26 while celebrating one of the biggest moments of my life—my college graduation. Instead of making memories with my family, this hotel turned what should have been a joyful trip into an incredibly disappointing experience. Before we arrived, I specifically called the hotel and requested that our rooms be together because we were traveling as a family, including a handicapped guest and two elderly family members. I was assured this would not be a problem. When we checked in, our rooms were placed on the 4th and 5th floors, not together as promised. To make matters worse, the elevators stopped working. Because of this, our handicapped family member and the two elderly relatives were essentially trapped in their rooms. They could not safely climb several flights of stairs, so they were unable to leave the hotel. The biggest heartbreak was that they missed my college graduation, the entire reason we traveled to San Antonio. That is a memory we can never get back. The customer service only made things worse. One evening while we were sitting in the lobby waiting for our DoorDash order, the front desk employee told us we needed to leave and referred to us as “you people.” As an African American family, that language was extremely offensive, disrespectful, and made us feel unwelcome. The following morning, my 12-year-old son went downstairs by himself to get breakfast. Instead of simply helping him, he was turned away and came back upstairs scared and confused, not understanding why he wasn’t allowed to eat. No child should be made to feel that way. When I spoke with the morning front desk employee, she apologized and said she had contacted the General Manager. Unfortunately, despite acknowledging the problems, nothing was done. We received no room adjustment, no meaningful accommodation, and no refund or compensation for an experience that completely ruined what was supposed to be a once-in-a-lifetime graduation celebration. Mechanical issues can happen at any hotel. What separates a good hotel from a bad one is how management responds. In our case, there was a complete lack of urgency, empathy, accountability, and customer service. I cannot recommend this hotel to anyone, especially families traveling with elderly or disabled guests. Accessibility, respect, and customer service should be basic expectations, and unfortunately, this hotel failed on all three.
• TT

  Tan Tran

  Jul 7, 2026
  1.0
  I had reserved accommodations for July 3, 2026, with the intention of providing my family with an enjoyable day at Aquatica, eliminating the need for a rushed four-hour journey home. Upon my arrival at the Best Western Plus Downtown North, my initial interaction involved communicating with a front desk person through a plexiglass barrier. This particular setup should have served as an early indicator as what ensued. Following check-in, I proceeded to my room and attempted turn on the lights. Regrettably, the lights situated along the wall where the beds were positioned were inoperative. The only functional lights were located at the entrance, in the bathroom, and a single lamp near the tv. Consequently, the room presented a rather dim and uninviting atmosphere. This issue was reported to the front desk, but unfortunately, it remained unresolved. The subsequent day, while I was retrieving breakfast for my daughters, I returned to discover two adult males present in the room with my three young girls. This situation immediately caused me significant alarm upon my return. It was later identified that these individuals were a security guard and a maintenance who had entered the room while my children were dressing. It is important to note that they gained access using a key card. My eldest daughter requested that they depart, to which they responded that their task would be brief. The refused to leave for her. They also refused to leave on my command. They also refused to honor the discounted cost of the room. I will inform corporate. This is absolutely unacceptable.