Best Western Plus Cranberry-Pittsburgh North

Recensioni

• KA

  Kelli Askeroth

  6 days ago
  2.0
  I know Best Western isn't the most fancy hotel, but we won't stay here again. Black hairs in showers, on towels, and on beds. Both elevators and hallways were gross and easily could have been cleaned up. Front desk lady, Stephanie, was not helpful and made check in difficult-- for us and the customers in front and behind us. Beds were hard. Things in our room were broken. Bathroom floors were sticky. No fan in bathroom made for annoying showers and steamy rooms. Not enough towels for the group stated on the reservation. Breakfast was subpar. On a week-long road trip this was our least favorite hotel. The pros: the mirrors were clean. It was a safe place to rest for a night.
• RR

  Robin

  Sep 27, 2026
  1.0
  Wir haben dieses Hotel während unserer Rundreise für einen Zwischenstopp gebucht, da uns sowohl die guten Bewertungen als auch das Preis-Leistungs-Verhältnis überzeugt hatten. Der Empfang im Hotel war freundlich und auch die Eingangshalle rund um die Rezeption war hell und ansprechend gestaltet. Leider konnten wir während unseres Aufenthalts darüber hinaus nur wenige positive Aspekte feststellen. Unser Zimmer war vergleichsweise dunkel und verfügte gefühlt über wenig Deckenbeleuchtung. Für eine einzelne Übernachtung war dies für uns jedoch noch gut zu verschmerzen. Deutlich problematischer war die Zimmertür. Diese schloss nicht selbstständig und musste mit relativ viel Kraft und Schwung ins Schloss gedrückt werden, damit sie beim Verlassen des Zimmers bzw. während des Schlafens sicher verschlossen war. Zudem war der Spalt bzw. das Spiel der verschlossenen Tür ungewöhnlich groß. Aus unserer Sicht sollte die Sicherheit und ein zuverlässiger Verschluss der Zimmertür unbedingt überprüft und gegebenenfalls instand gesetzt werden. Darüber hinaus war der Toilettensitz locker und wackelte. Dies hätte unserer Meinung nach im Rahmen der Zimmerreinigung bzw. Kontrolle auffallen können. Auch die Toilettenspülung war ungewöhnlich laut. Besonders unangenehm war für uns außerdem ein wiederkehrender, deutlich wahrnehmbarer, mutmaßlicher Fäkalgeruch im Bereich neben einem der beiden Betten und des Nachttisches. Da wir erst spät am Abend ins Hotel zurückkehrten und am nächsten Morgen bereits weiterreisen wollten, haben wir letztlich von einem Zimmerwechselwunsch abgesehen und die genannten Umstände für diese eine Nacht mit nur einem der zwei Betten in Kauf genommen und die Mängel beim Checkout genannt. Positiv hervorzuheben sind die freundliche Begrüßung, die Gestaltung des Eingangsbereichs sowie die grundsätzlich ruhige und gute Lage des Hotels mit verschiedenen Möglichkeiten zum Essen in der näheren Umgebung. Insgesamt konnten wir die zahlreichen positiven Bewertungen, aufgrund derer wir uns für dieses Hotel entschieden hatten, während unseres Aufenthalts leider nicht bestätigen.
• JL

  Jackie Langer

  Sep 16, 2026
  5.0
  I am a local who stayed here during renovation of my home. Clean and comfortable rooms . Excellent service . Very quiet, parking was plentiful. The breakfast was good . Close to everything in cranberry! The pool room is super hot therefore i didn't use it . Over all very happy with my stay and i would definitely recommend to travelers !!!
• JG

  Jamie Godfrey

  Sep 13, 2026
  5.0
  We stayed here as a family on our way home from a vacation. Our first encounter was when Stephanie at the front desk checked us in. She was so friendly and lovely and made the check in smooth & fast after a long day of travel! The rooms were clean, kids loved the pool, and the breakfast had options for everyone. The location is great - near so many restaurants, Target, Kohl’s, etc! We will definitely stay here again.
• AA

  Akia

  Sep 6, 2026
  2.0
  The front desk staff were polite and accommodating throughout our stay, but unfortunately we had several issues with the cleanliness and housekeeping of our room. We checked in Friday afternoon around 2:30 PM and shortly afterward noticed that one of the beds in our two-queen room had a visibly stained/dirty sheet. I went to the front desk around 3:00–3:30 PM and was told someone would come up to replace it. We remained in the room until leaving for dinner around 6:00 PM, but no one ever came. When I followed up on our way out, I was told that the housekeeping staff had already left for the day. The front desk said they would have someone bring clean sheets to the room while we were at dinner. When we returned, two clean sheets had been left in the room for us to change the bed ourselves, with the dirty sheets still left on the bed. More concerning, however, was that our hotel room door had been left partially open after the staff member left. All of our belongings were inside the room while we were gone. We reported this to the front desk the following morning and received an apology, but having our room left unsecured after a staff member entered it was extremely concerning. Housekeeping continued to be an issue throughout the stay. On Saturday, our room was not serviced at all. We did not receive fresh towels, the trash was not removed, the beds were not made, and the dirty sheets from Friday remained in the room. We also noticed overflowing trash in the hallway. On Sunday, we actually saw housekeeping actively servicing rooms on our floor, including the room directly next to ours as we were leaving. We expected that our room would finally be serviced, but when we returned, it had once again been skipped. The beds were still unmade, our trash had not been collected, we had not received fresh towels, and the original dirty sheets are still sitting on the floor as i write this review. I’m not sure whether this hotel requires guests to specifically request housekeeping service, as that was never communicated to us. Regardless, after initially reporting dirty bedding and having staff enter our room to deliver replacements, I would have expected the dirty linens to eventually be collected and at least basic housekeeping needs to be addressed during a multi-night stay. Again, the front desk employees we interacted with were courteous, and I appreciate that. However, the overall housekeeping experience was disappointing, and having our room door left partially open while we were away was especially unacceptable from a security standpoint. By the end of our stay, we had gone multiple days without our room being serviced, fresh towels, trash removal, or the dirty linens being collected.