Best Western Plus Woodland Hills Hotel & Suites

Recensioni

• JR

  Jaimie Rennie

  Aug 27, 2026
  1.0
  We had a room with a king bed and fold out couch, which we planned to have our 4 year old use. We pulled it out- it was filthy underneath and when I requested sheets, blanket and pillow to put on the bare mattress as there was no extra bedding in the room, all they had was a single flat sheet. The mattress for the pull out was threadbare and with how sharp the springs were, unusable. Breakfast had very few options- and on the day of checkout, housekeeping came loudly knocking before 9am to rudely ask when we would be leaving. Overall- would NOT stay again. Worst Best Western stay I've ever experienced.
• HS

  Hannah Seck

  Aug 12, 2026
  1.0
  I stayed here with my grandmother who is in her 90s and her hearing aid wasn't working when my grandmother was just trying to figure out what was going on at 8am our cards stoped working when she prepaid for a reservation that was supposed to be for 2 nights the lady with blonde hair at the front desk was rude and very unprofessional she kept saying we were the ones with additudes when she was clearly the one with the problem she wouldn't tell us her name so we could report it to a manager she got mad when no one wanted to argue with her when my grandmother couldn't understand what was going on I went in there calmly and nicely and she still coped an additude and was rude to me when all I was trying to do was figure out if my grandmother had to pay again or what the issue was when it was sorted out finally she was supposed to fix the cards and so we went back to the room to have ti go back down there she got another additude because she wad the one who said she had to have my grandmother there to redo the key so instead of arguing went to grab her and thats when she started threating us would not recommend this place!
• GS

  Glen Smith

  Aug 10, 2026
  3.0
  Would not recommend staying here if you’re expecting to use the pool. It closes at 8pm which most folks are just just checking in around that time. Needless to say, the couple checking in ahead of us were disappointed as well as our own kids when they learned that they won’t get to use the pool because of our arriving at 8pm on a Saturday evening. The refrigerator had an an awful smell. The room itself had a musky smell but was able to open the window to air it out. Cleanliness was good though. This hotel is now on our do not stay at list.
• TN

  Tyler Northrop

  Aug 7, 2026
  1.0
  Avoid this location. I flew across the country using my official Tribal ID, but the front desk refused to accept it as valid ID. They canceled my reservation, forcing me to find last-minute lodging at the Hampton Inn down the street. The front desk staff was incredibly rude, and getting my money back has been a battle. Every time I call to speak with a manager, I'm told they are "unavailable," and my calls are never returned. They have no problem taking your money, but good luck getting customer service if an issue arises. While corporate customer support (Tierra) was very helpful and kind, the staff at this hotel was abysmal. I will never book here again.
• CP

  Crystal Kessen Powers

  Aug 6, 2026
  4.0
  So, I'm not in motels/hotels very often. Overall, the experience was fine. They had a decent variety of breakfast, there was a pool that we unfortunately didn't get to use. The beds were neat. Two mornings in a row we didn't have hot water in the shower and I felt like 3 small pillows weren't enough for the beds (granted I'm pregnant and requiring extra pillow support lol) and the front desk didn't have any extra to give me. The closets also didn't have any extra bedding if you were cold, although the thermostat for the room was very easily accessible. Long comment short: you may want to bring pillows or blankets if you are rooming with someone who likes artic temperatures. 😉