SureStay Plus by Best Western Reno Airport

Recensioni

• MC

  Michael Casas

  1 day ago
  2.0
  The front end lady that was working the desk had a very bad attitude. She does not need to work the front desk. I asked about checking out and she gave me a snotty remark, totally unprofessional. Whoever the manager is they need to talk with her and tell her that customers should be treated with respect. Her attitude was very disrespectful and totally unprofessional.
• JK

  J & K

  2 days ago
  2.0
  The only good thing about this hotel is the location. It’s super close and convenient for flying in/out of the Reno airport. This is my 4th stay, and I won’t be going back. While the shuttle is super convenient, it’s dirty and the drivers are a bit sketchy and unprofessional. The rooms are okay, but they don’t smell or feel fresh and clean. The bedding is worn and mismatched. The pillows are awful. There were what appeared to be bloodstains on the carpet. This trip, when I arrived late at night after traveling for over 12 hours, the “owners” were having a party somewhere nearby and loud music was echoing through the lobby and hallways. But my biggest complaint is the restaurant on-site that keeps terrible hours and doesn’t cater to travelers. There is no other food available nearby for people who have flown in and don’t have a vehicle. Both times I’ve stayed here after flying back in I’ve ended up going to bed hungry after a long day of travel. The whole property feels like a vanity project - like the owners are more interested in doing what they want / like rather than being in the hospitality business.
• LP

  Lance Peterson

  Jun 13, 2026
  4.0
  The room was large. The king bed was firm, the way my wife and I like it. Bathroom fixtures worked well, AC worked pretty well. The room had a desk, office chair, and recliner. The decor is kinda dated. No free breakfast, the in-hotel restaurant is barely adequate. Overall I'd consider staying here again.
• PK

  PETRA KALOUS

  Jun 12, 2026
  4.0
  Stayed here for an early flight out. Simple shuttle to the airport. All you need for one night.
• TN

  Tom Newman

  May 26, 2026
  2.0
  The rooms were clean and the hotel was conveniently located near the airport. However, the complimentary shuttle service was unavailable the following morning, despite being told it would be operating. Fortunately, we woke up early enough to make alternative arrangements. Although the hotel offered to call a taxi, they did not cover the cost or otherwise accommodate the inconvenience caused by the unavailable shuttle. Based on this experience, I would not recommend relying on the shuttle service.