Best Western Plus Ruston Hotel

Recensioni

• TS

  Two Scoops

  Oct 4, 2026
  1.0
  I wish I could give negative stars. I was extremely disappointed with my stay at the Best Western in Ruston, Louisiana, especially considering the significantly higher rates charged during Grambling State University’s Homecoming weekend. Upon arriving in my room, the smoke detector was making an obnoxiously loud noise. I contacted the front desk, and an employee came to address the issue. I will absolutely give credit where it is due—the employee was very attentive, courteous, and responsive. However, the only way to get the noise to stop was to leave the smoke detector hanging from the ceiling. That alone was concerning. What made the situation even worse was my conversation with the manager the following morning. The manager told me that they were not supposed to place anyone in that room because they were already aware of the issue with the smoke detector. If management knew the room had an unresolved issue serious enough that guests were not supposed to be assigned to it, why was I placed in that room in the first place? That is completely unacceptable and raises concerns about the hotel's room assignment, maintenance, and quality-control procedures. Unfortunately, that wasn't the only problem. A few moments after the smoke detector issue, I had to call the employee back because my sink was clogged. When it was addressed, there was a ridiculous amount of gunk and buildup in the drain. It was disgusting and made me question how thoroughly the room had been inspected and maintained before I checked in—especially since the hotel already knew the room had an existing maintenance issue. The room also had only ONE trash can. Even more surprising, I discovered that the rooms do not have irons and ironing boards. Management explained that this was the owner's decision because “everyone has steamers.” Apparently, everyone except the guests staying at this hotel, because there wasn't even a steamer in my room. Not that I would have used it anyway—I expected a basic iron and ironing board, which is a standard amenity at many hotels. To top it off, the towels were noticeably cheap and did nothing to improve the overall impression of the property. What makes this experience particularly frustrating is the dramatic increase in hotel rates during GSU Homecoming weekend. If you are going to substantially increase your prices because thousands of Grambling alumni, families, and visitors are coming into the area, then the quality of the accommodations should reflect what guests are being charged. You cannot charge luxury hotel prices while providing cheap motel accommodations. My biggest concern is that this was not simply a situation where something unexpectedly broke after I entered the room. According to the manager, the hotel already knew there was an issue with the smoke detector and knew that the room was not supposed to be assigned to a guest—yet I was given the room anyway. That is unacceptable. GSU Homecoming visitors deserve better than inflated prices paired with known maintenance problems, poorly maintained rooms, missing basic amenities, and low-quality supplies. If the hotel is going to capitalize on the increased demand created by Grambling State University’s Homecoming, then some of that revenue needs to be invested back into the property and the guest experience. The employee who responded to my calls was attentive and professional, and I appreciate his efforts. Unfortunately, his good customer service could not make up for the larger problems with the room and management's admission that I should never have been placed there in the first place. Best Western Ruston needs to do much better.
• AU

  Alvin Urias

  Sep 2, 2026
  1.0
  Es una mierda este hotel no lo recomiendo no hacen servicio a los cuartos unos les dice se hacen los loco es una mal servicio
• EE

  Eddy

  Aug 22, 2026
  2.0
  This hotel used to be nice and has been going downhill. Front desk staff sitting on the couch like he's a guest rather than the staff, watching a basketball game on the TV, wearing 🎧 , crocks, not even greeting guest. Room floor looked like it hasn't been vacuumed, hairs and dust around the floors as well as ants all over the bathroom floor and room door area, stains on the bathroom from from what appears to be dry blood. Room also smelled like vinegar/sour which I had to spray some of my cologne to mask it out a bit. Honestly if it wasnt because of the parking convenience for a large truck I wouldn't stay here again. Also see the "owner" replying to several reviews for the past few months but seems like nothing is getting accomplished.
• JH

  Jason Hawkins

  Aug 12, 2026
  1.0
  Extremely Disappointing Experience — By Far the Roughest Hotel Stay I’ve Had This was, without a doubt, the roughest hotel experience I have ever had. I arrived in Louisiana early and attempted to check in. When I arrived, there was nobody at the front desk, so I called the number posted on the door. A gentleman answered, and he sounded as though he had been asleep. I asked if an early check-in was possible, and he immediately told me no and said there were no rooms available. I understood and told him that was fine and that I would return the following day since my reservation showed a 3:00 PM check-in time. I returned at 1:57 PM, just over an hour before my scheduled check-in, and the young lady at the front desk told me there were no rooms available. I understood and came back at 2:57 PM, only three minutes before my scheduled check-in time. The same employee again told me there was no room available. Another employee then came over and told me that check-in was actually at 4:00 PM. I pulled up my reservation email to show them that my confirmed check-in time was 3:00 PM. After that, both employees walked away for approximately 15 minutes before finally finding a room for me. The entire check-in process was frustrating and unnecessarily difficult. Unfortunately, the problems didn't stop there. Around the second or third night, I woke up in the middle of the night to use the restroom. When I turned on the light, I saw roaches in the room. That was extremely disturbing and completely unacceptable for a hotel stay. There was also an issue with housekeeping. I asked for a roll of toilet paper, and instead of bringing it to me, they left a partially used roll on the floor outside my room door. From the difficulty checking in, to the conflicting information from the staff, to discovering roaches in the room, and then receiving a used roll of toilet paper left on the floor, this stay was an incredibly disappointing experience. I have stayed at many hotels over the years, and this was easily one of the worst experiences I have ever had. I would strongly encourage management to address the customer service, cleanliness, pest control, and housekeeping issues because guests should not have to deal with these problems.
• AM

  Angela Moreno

  Aug 9, 2026
  1.0
  Check-in is supposed to be at 3pm but I've been waiting for an hour and I still can't do it