Best Western Paducah Inn

Recensioni

• HH

  Holly Hoehne

  Sep 27, 2026
  1.0
  The front desk ckerk, Monique was highly unprofessional on the phone when we called from the road abd again face to face upon check-in. Our room was changed ftom a room eith a king-size bed, which we paid for upon making the reservation, mind you and because they accepted pets & we have dogs. Our room was changed upon check-in to a two queen & a room with the SLIPPERIEST floor, which was like a dog skating rink. They were slipping & falling all night. The TV only had local channels which became apparent as we kept selecting channels from the guide & the channel automatically went local. The water in the bathroom tap & shower
• SW

  Stanton Wilkerson

  Sep 22, 2026
  1.0
  Should have read the reviews before I came here. I had 2 different rooms both smelled like stale cigarettes. Ac doesn’t blow hard barely any air blowing out of it. The place is under construction so they are trying but at least keep the air on to circulate some air the room smell like shit. The shampoo bottles that’s disgusting come on. I’m tired so it will have to do since I have already paid.
• DH

  Dorila Hernández

  Sep 22, 2026
  1.0
  I WOULD NOT RECOMMEND THIS HOTEL TO ANYONE. I arrived around 8:45 PM after driving alone for more than nine hours from Kansas toward Atlanta. I had booked the hotel through Expedia only a few hours earlier because I simply needed a safe, clean place to sleep. From the moment I gave the front desk employee my last name, Hernandez, his attitude toward me completely changed. He was extremely rude and disrespectful and repeatedly acted as if he could not understand my accent, even though it was obvious that he could. I genuinely felt that I was being discriminated against because I am Hispanic. The first room had a strong pet odor, so I asked for another room. The second room was disgusting—the carpet was filthy, the bathroom was dirty, and the security latch on the door appeared extremely easy to open. I was traveling alone, and between the condition of the room, the questionable door security, and the way this employee had treated me, I became genuinely afraid and had a panic attack. I went back downstairs, returned the key, and asked to cancel. Instead of helping me, the employee started YELLING at me. I immediately grabbed my belongings and LEFT. I DID NOT STAY AT THIS HOTEL. I contacted Expedia from a safe location, explained what happened, and thankfully they helped me find another hotel for the night. I strongly encourage the owners/management to review the security camera footage from approximately 8:45 PM onward and see how this employee spoke to and treated me. I have never felt this unsafe or unwelcome at a hotel. Dirty rooms, unacceptable customer service, and an experience I never want to repeat.
• TB

  Tia Stroup- Beadle

  Sep 12, 2026
  1.0
  The young lady at the front desk was incredible getting me moved into another room. I have never stayed in pet rooms so I am not sure what they should be like. However, these rooms do smell poorly. My first rooom was in very poor condition and had not been cleaned which was an oversight by hotel staff. It also appears the facility is in the process of remodeling. I was moved to second room which was better than the first, but overall even though this room appeared to have been remodeled, it wasn't worth the money/deposit I had to put down for my 2 dogs since the smell was already there from previous pet owners.
• MH

  Makayla Hewell

  Sep 7, 2026
  1.0
  Extremely disappointing stay — not worth the price I am extremely disappointed with our stay here. When we booked the room, we specifically requested a king bed, but when we arrived today, we were given a room with two queen beds instead. We were also not made aware at the time of booking that construction was taking place in the rooms surrounding us. For the past several hours, we have had to listen to constant hammering and banging from the three rooms around us. We brought this to the front desk’s attention and were basically told there was nothing they could do. The front desk employee went into the hallway and asked the workers if they were leaving at 7:00 PM, and they said they were. It is now 8:30 PM, and they are still working and making a significant amount of noise. On top of the construction, there are several issues with the room itself. A drawer is missing, the bathroom air vent is falling out, and the TV repeatedly goes out. We reported the TV issue to the front desk and were simply told, “It happens all the time.” That is not an acceptable response to a paying guest. What has been most frustrating is the complete lack of customer service. We complained about the room and the construction when we first arrived, hoping someone would at least try to find a solution or offer some sort of accommodation, but nobody seemed willing to help or even take our concerns seriously. For the price we paid for this room, I absolutely do not expect to be sitting in our room listening to hammering and banging at 8:30 at night—especially when we were never informed about the construction before booking. Mistakes and maintenance issues can happen, but how they are handled makes a huge difference, and unfortunately, the front desk did nothing to make this situation better. Overall, this has been an extremely disappointing experience. The room did not meet what we requested, there is ongoing construction noise, the room has multiple maintenance issues, and the customer service has been practically nonexistent. I would not recommend staying here, especially for the price. We expected much better.