Best Western at O'Hare

Recensioni

• LD

  lucia fernanda rocha dallos

  4 days ago
  3.0
  El hotel hizo un recargo a mi tarjeta de 50 USD sin saber aún porque. Lo otro la atención de las personas de la recepción no es buena , pues el día que ingresé querían darme una habitación sucia Sin contar que no hablan español . Excelente la atención de las señoras de servicios varios , ellas muestrana cordialidad y amabilidad que no tienen los de recepción.
• JH

  Jill Heese

  Oct 4, 2026
  5.0
  Room was clean, bed was comfy, wifi worked, and they let me check in 3 hrs early.
• MM

  Maria Velandia morales

  Sep 26, 2026
  1.0
  “Do not trust the reviews — they may have been bought. I booked a room for 4 nights. I am on my second day and they still haven’t cleaned the room. This morning they said they would come at 10 a.m., and it is now 3:34 p.m. and no one has shown up. I called the staff, upset and disappointed, and I am waiting for them to come. Also, the first room they gave me had a refrigerator that didn’t work, and we had to move to another room at night when we were already ready to sleep. When we leave the hotel, I will post another full review.
• JJ

  Jane_CKYFS

  Sep 23, 2026
  1.0
  Confirmed Reservation Not Honored — Then Threatened With Police Removal I am extremely disappointed and disturbed by my experience at this Best Western on September 22, 2026. I made my reservation directly through the official Best Western website and had a confirmed reservation. My flight arrived late, so I reached the hotel later than originally expected. When I arrived, the night manager, Amer, refused to honor my confirmed reservation. What made the situation significantly worse was that Amer told me that if I did not leave the premises, he would call the police. I was a paying guest arriving with a confirmed reservation made through Best Western’s own website. I was not asking for a favor or a free room. I was simply asking the hotel to honor the reservation I had already made. I am also a U.S. military veteran traveling after a late-arriving flight. I do not mention my veteran status because I expect special treatment. I mention it because being turned away late at night—and then being told that police would be called if I did not leave—was an especially troubling way to be treated after arriving with a legitimate confirmed reservation. If the hotel was unable to provide my reserved room for some reason, management should have explained what happened professionally and assisted with an appropriate resolution. Threatening to call the police rather than resolving a confirmed reservation dispute is unacceptable customer service. I am requesting that Best Western corporate management investigate my September 22, 2026 reservation, including the reservation records and the conduct of night manager Amer. A confirmed reservation should mean something. Customers booking directly through Best Western should be able to trust that their reservations will be honored—or, at minimum, that they will be treated professionally and assisted when a problem occurs. This experience fell far below what I expected from the Best Western brand, and I expect Best Western to address what happened.
• AA

  allonsymckenzie (allonsymckenzie)

  Sep 15, 2026
  5.0
  Nice hotel, especially for the price. My friend and I came up for the BTS world tour, and of course every place within Chicago had raised their rates, but this hotel was still quite affordable. Breakfast was good, especially for free. Clean, pleasant room. Comfortable beds, absolutely nothing to complain about. I think the staff also got a kick out of us coming back at 1 am waiting for DoorDash and complaining about being old while we realized how sore we were while sitting down lol. Thanks for the pleasant stay! I would absolutely stay again when in the Chicago area.