Best Western The Plaza Hotel Honolulu Airport

Recensioni

• NH

  Noelle Holly

  3 days ago
  1.0
  Booked a "Pet Room" with an early check in as we had flown in overnight with dogs and needed a rest before our next day's flight to the Big Island. Arrived at 10:00 and was told they were still cleaning rooms, fair enough. At noon I called from the courtyard to ask how it was going. (Conversation was difficult due to the busy highway on one side and the maintaince crew on the other. The crew eventually stopped but the freeway noise never ends.) Was told they were working on it and that they would call me when the room was available. At 2:30 I noticed other folks checking in so I went to the front desk to ask how it was going. They said that they were still cleaning the "king" room that I had booked. I stated I would take any room available and she offered up a double queen that was also the "only dog room still available for the night". Um, what? Went through all the iterations, took the key, grabbed the luggage from storage and....room was a mess, door wide open, personal items still lying about. Wasn't even sure the previous occupant was gone. Back to the courtyard for another hour and a half before the room was available. Best part....they still charged me for that early check in because they had issued the key before 3:00. Never, ever, again.
• LM

  Leland Mayes

  Jun 21, 2026
  5.0
  We had a great experience at this Best Western Plaza Hotel. We stayed for just one night before our flight, and it was the perfect location since the airport is within walking distance. They also offer a free shuttle to and from the airport, which was very convenient. As a nice surprise, Raymart upgraded us to a better room at no extra charge for our stay. He was incredibly kind and made us feel very welcome. We really appreciated the excellent service and would definitely stay here again. Thank you, Raymart, for helping make our stay even better!
• MF

  Matthew Flores

  Jun 21, 2026
  1.0
  This place is highway robbery. Took advantaage of the situatiin. Arrived late to Oahu due to delays. Could not rent a car at that time. Lyft to Best Western, that was the closest to airport. Being jet lagged I did not notice I wasnt given a reciept. But, the rate had said 174.00 for the night. Checking in at 2:30 am Sunday. When I checked out finding out I was charged 350.00 for 6 hours of sleep in a discusting handicap room. I will never stay at a best western again. I definatly dont rrecommened this particular hotel to anyone
• PP

  patriciaanntp

  Jun 20, 2026
  3.0
  I stayed there one night on my way to a Norwegian Cruise Line cruise and because of this, I believe they put us in the older wing, which had no elevator. We had to climb about 10 stairs and the room was very old. The air conditioner looked like it was from the 1970s. The room was clean and The breakfast was good. No water pressure in the room. The cost was too much for what I got. I would never stay here again. Make sure you are placed in the newer section of the hotel.
• CB

  Chris B

  Jun 15, 2026
  5.0
  Very convenient location. Only issue ( they can't control ) is the road noise on the highway side floors 6 to 10 (rooms x07 to x29). I sleep with sound machines and like ambient noise but someone who likes quiet, be sure to book a room away from the highway side. Staff have been 😊 Maintenance issues were quickly resolved, front desk is helpful and explains issues with understanding to your point of view. Parking garage is tight but convenient. McDonald's is next door. Included breakfast is terrific! Much better than a lot of places and saves you a ton. Ask for to go stuff and you can grab food at 7 and head out for your days adventure. Tip the staff. Times are tough and a free meal with your stay, especially as good as this, is worthy. Tipping has gone crazy but sometimes it worth the effor the staff puts in. To finish this out, I'm here on orders and there are a lot of military folks. I see everyone is treated with respect and kindness. I'll upload some photos later.. Mahalo