Best Western Diamond Bar Hotel & Suites

Recensioni

• CP

  Carla Peguero

  3 days ago
  3.0
  Bring your own clean water to brush your teeth! I got disentry from using the sink tap water to brush my teeth 😫
• DS

  Dora Stubblefield

  5 days ago
  4.0
  Check in and check out went smoothly. The room was great. The pool was clean, the breakfast was good also. Only downside was the maid service, We did not get coffee refills each day, nor did we get clean wash rags. We had to go request these items.
• JS

  Jihad Sakr

  Jun 14, 2026
  2.0
  Customer service was horrible. The man at the front desk was rude and was yelling at us telling us if we weren't happy then we should leave. If you're looking for a safe, relaxing place where you feel welcomed then look elsewhere.
• DD

  D

  Jun 8, 2026
  1.0
  Horrible! I waited on writing this review because I didn't want to write out of frustration or anger. However I am deeply disappointed. I was targeted and racially profiled by the owner/manager who told me her name was "Summer". Summer told me that I couldn't take any food from the breakfast area and if I did I would be charged $20.00. As Summer told me this I watched 2 other women walk past with plates of food. Summer claimed she didn't see anything. After a few words I placed the plate in the garbage. I went back to my room and spoke to my husband then I returned with my daughters who also took food to their room without any issues. When confronted "Summer" tried to play innocent. Another caucasian family stopped with their plates of food and asked me if I was ok? I filled them in and they stood up for me as well. I thanked them. Summer didn't say a word to them as they walked out with their plates. I asked Summer where are the signs stating no food in the rooms? Summer pointed to a small paper posted on the pillar inside of the tiny dining area. I spoke to Summer kindly and I informed her I would be filing a complaint. She shrugged her shoulders and didn't care. There was one black woman working her fingers to the bone while her co-workers stood around doing nothing. This review isn't just about food it's about respect and equality. I gave Summer a chance to apologize but she refused. Beware of this filthy hotel. Upon leaving I placed my clothes that I wore in the hotel garbage because the hotel has roaches, soft spots in the cement floor, metal from the roof touching the second floor banister and ground, making this a huge hazard for any child or person. Our room had burn/blown outlets, gaps of space in the door, dirty refrigerator and broken down cars in the parking lot. Let me also mention they never returned my husbands deposit. We travel a lot and we normally never stay at places like this, however we wanted to spend time with our daughters so we thought we would grab a room where they were staying. I also informed Summer that the hotel must be able to accommodate the guests in the dining area if take out isn't an option. I am posting photos.
• FF

  Fuk0nag1rl

  May 25, 2026
  1.0
  Hello everyone! As my mother is making a call to the business I want to tell you all that this was the worst experience ever, so my mom was told that their reservation was not booked even though it was booked LAST NIGHT and the manger at the front, Summer was giving attitude towards my mom which upset her and apparently when my mom asked if the manager was that rude to all the other customers summer said "Yes" which probably explains why the reviews are 3.5 stars and my mom left with a refund, also sidenote: Summer is not a good manager and I'm sorry but it's the truth, have a good day y'all :D